Files
Condopay/pages/Tickets.tsx
frakarr a97dcfa33e feat: Implement ticket commenting functionality
Adds the ability for users to comment on tickets, view comments, and distinguish between user and admin responses. Also introduces a new 'SUSPENDED' status for tickets and refactors database schema and API endpoints to support comments.
2025-12-09 15:58:52 +01:00

512 lines
30 KiB
TypeScript

import React, { useEffect, useState } from 'react';
import { CondoService } from '../services/mockDb';
import { Ticket, TicketStatus, TicketPriority, TicketCategory, TicketAttachment, TicketComment } from '../types';
import { MessageSquareWarning, Plus, Search, Filter, Paperclip, X, CheckCircle2, Clock, XCircle, FileIcon, Image as ImageIcon, Film, Send, PauseCircle, Archive, Trash2, User } from 'lucide-react';
export const TicketsPage: React.FC = () => {
const user = CondoService.getCurrentUser();
const isAdmin = user?.role === 'admin' || user?.role === 'poweruser';
const [tickets, setTickets] = useState<Ticket[]>([]);
const [loading, setLoading] = useState(true);
// View Filters
const [viewMode, setViewMode] = useState<'active' | 'archived'>('active');
const [showModal, setShowModal] = useState(false);
const [viewTicket, setViewTicket] = useState<Ticket | null>(null);
const [submitting, setSubmitting] = useState(false);
// Comments State
const [comments, setComments] = useState<TicketComment[]>([]);
const [newComment, setNewComment] = useState('');
const [loadingComments, setLoadingComments] = useState(false);
// Form State
const [formTitle, setFormTitle] = useState('');
const [formDesc, setFormDesc] = useState('');
const [formCategory, setFormCategory] = useState<TicketCategory>(TicketCategory.OTHER);
const [formPriority, setFormPriority] = useState<TicketPriority>(TicketPriority.MEDIUM);
const [attachments, setAttachments] = useState<{fileName: string, fileType: string, data: string}[]>([]);
// File Reading helper
const handleFileChange = async (e: React.ChangeEvent<HTMLInputElement>) => {
if (e.target.files && e.target.files.length > 0) {
const newAttachments = [];
for (let i = 0; i < e.target.files.length; i++) {
const file = e.target.files[i];
// Check size (e.g. 5MB limit per file for demo safety)
if (file.size > 5 * 1024 * 1024) {
alert(`Il file ${file.name} è troppo grande (max 5MB)`);
continue;
}
const base64 = await new Promise<string>((resolve, reject) => {
const reader = new FileReader();
reader.readAsDataURL(file);
reader.onload = () => resolve(reader.result as string);
reader.onerror = error => reject(error);
});
newAttachments.push({
fileName: file.name,
fileType: file.type,
data: base64
});
}
setAttachments([...attachments, ...newAttachments]);
}
};
const removeAttachment = (index: number) => {
const newAtt = [...attachments];
newAtt.splice(index, 1);
setAttachments(newAtt);
};
const loadTickets = async () => {
setLoading(true);
try {
const list = await CondoService.getTickets();
setTickets(list);
} catch (e) {
console.error(e);
} finally {
setLoading(false);
}
};
const loadComments = async (ticketId: string) => {
setLoadingComments(true);
try {
const data = await CondoService.getTicketComments(ticketId);
setComments(data);
} catch(e) { console.error(e); }
finally { setLoadingComments(false); }
};
useEffect(() => {
loadTickets();
}, []);
useEffect(() => {
if (viewTicket) {
loadComments(viewTicket.id);
} else {
setComments([]);
}
}, [viewTicket]);
const handleCreateSubmit = async (e: React.FormEvent) => {
e.preventDefault();
setSubmitting(true);
try {
await CondoService.createTicket({
title: formTitle,
description: formDesc,
category: formCategory,
priority: formPriority,
attachments: attachments
});
setShowModal(false);
// Reset form
setFormTitle('');
setFormDesc('');
setAttachments([]);
loadTickets();
} catch (e) {
alert("Errore creazione ticket");
console.error(e);
} finally {
setSubmitting(false);
}
};
const handleStatusUpdate = async (status: TicketStatus) => {
if (!viewTicket) return;
try {
await CondoService.updateTicket(viewTicket.id, {
status: status,
priority: viewTicket.priority
});
// Update local state
const updated = { ...viewTicket, status };
setViewTicket(updated);
setTickets(tickets.map(t => t.id === updated.id ? updated : t));
} catch (e) { console.error(e); }
};
const handleDeleteTicket = async (id: string) => {
if (!confirm("Eliminare definitivamente questa segnalazione?")) return;
try {
await CondoService.deleteTicket(id);
setTickets(tickets.filter(t => t.id !== id));
setViewTicket(null);
} catch (e: any) { alert(e.message || "Impossibile eliminare."); }
};
const handleSendComment = async (e: React.FormEvent) => {
e.preventDefault();
if (!viewTicket || !newComment.trim()) return;
try {
await CondoService.addTicketComment(viewTicket.id, newComment);
setNewComment('');
loadComments(viewTicket.id);
} catch(e) { console.error(e); }
};
// Filter Logic
const filteredTickets = tickets.filter(t => {
const isArchived = t.status === TicketStatus.RESOLVED || t.status === TicketStatus.CLOSED;
if (viewMode === 'active') return !isArchived;
return isArchived;
});
// Helpers for Badge Colors
const getStatusColor = (s: TicketStatus) => {
switch(s) {
case TicketStatus.OPEN: return 'bg-blue-100 text-blue-700';
case TicketStatus.IN_PROGRESS: return 'bg-yellow-100 text-yellow-700';
case TicketStatus.SUSPENDED: return 'bg-orange-100 text-orange-700';
case TicketStatus.RESOLVED: return 'bg-green-100 text-green-700';
case TicketStatus.CLOSED: return 'bg-slate-200 text-slate-600';
}
};
const getPriorityColor = (p: TicketPriority) => {
switch(p) {
case TicketPriority.LOW: return 'bg-slate-100 text-slate-600';
case TicketPriority.MEDIUM: return 'bg-blue-50 text-blue-600';
case TicketPriority.HIGH: return 'bg-orange-100 text-orange-600';
case TicketPriority.URGENT: return 'bg-red-100 text-red-600';
}
};
const getCategoryLabel = (c: TicketCategory) => {
switch(c) {
case TicketCategory.MAINTENANCE: return 'Manutenzione';
case TicketCategory.ADMINISTRATIVE: return 'Amministrazione';
case TicketCategory.CLEANING: return 'Pulizie';
case TicketCategory.NOISE: return 'Disturbo';
default: return 'Altro';
}
};
const openAttachment = async (ticketId: string, attId: string) => {
try {
const file = await CondoService.getTicketAttachment(ticketId, attId);
const win = window.open();
if (win) {
if (file.fileType.startsWith('image/')) {
win.document.write(`<img src="${file.data}" style="max-width:100%"/>`);
} else if (file.fileType === 'application/pdf') {
win.document.write(`<iframe src="${file.data}" frameborder="0" style="border:0; top:0px; left:0px; bottom:0px; right:0px; width:100%; height:100%;" allowfullscreen></iframe>`);
} else {
win.document.write(`<a href="${file.data}" download="${file.fileName}">Clicca qui per scaricare ${file.fileName}</a>`);
}
}
} catch (e) { alert("Errore apertura file"); }
};
return (
<div className="space-y-6 pb-20">
<div className="flex flex-col md:flex-row justify-between items-start md:items-center gap-4">
<div>
<h2 className="text-2xl font-bold text-slate-800">Segnalazioni</h2>
<p className="text-slate-500">Gestisci guasti e richieste</p>
</div>
<button
onClick={() => setShowModal(true)}
className="bg-blue-600 text-white px-4 py-2 rounded-lg font-medium flex items-center gap-2 hover:bg-blue-700 transition-colors"
>
<Plus className="w-5 h-5"/> Nuova Segnalazione
</button>
</div>
{/* Main Tabs */}
<div className="border-b border-slate-200">
<div className="flex gap-4">
<button
onClick={() => setViewMode('active')}
className={`pb-2 text-sm font-medium border-b-2 transition-colors flex items-center gap-2 ${viewMode === 'active' ? 'border-blue-600 text-blue-600' : 'border-transparent text-slate-500 hover:text-slate-700'}`}
>
<Clock className="w-4 h-4"/>
In Corso
</button>
<button
onClick={() => setViewMode('archived')}
className={`pb-2 text-sm font-medium border-b-2 transition-colors flex items-center gap-2 ${viewMode === 'archived' ? 'border-blue-600 text-blue-600' : 'border-transparent text-slate-500 hover:text-slate-700'}`}
>
<Archive className="w-4 h-4"/>
Archivio (Risolti/Chiusi)
</button>
</div>
</div>
{/* List */}
{loading ? (
<div className="text-center p-12 text-slate-400">Caricamento...</div>
) : filteredTickets.length === 0 ? (
<div className="text-center p-12 bg-white rounded-xl border border-dashed border-slate-300">
<MessageSquareWarning className="w-12 h-12 text-slate-300 mx-auto mb-3"/>
<p className="text-slate-500">Nessuna segnalazione in questa vista.</p>
</div>
) : (
<div className="grid gap-4 md:grid-cols-2 lg:grid-cols-3">
{filteredTickets.map(ticket => (
<div key={ticket.id} onClick={() => setViewTicket(ticket)} className="bg-white p-5 rounded-xl border border-slate-200 shadow-sm hover:shadow-md transition-shadow cursor-pointer relative group">
<div className="flex justify-between items-start mb-3">
<span className={`text-[10px] font-bold px-2 py-1 rounded uppercase ${getStatusColor(ticket.status)}`}>
{ticket.status.replace('_', ' ')}
</span>
<span className={`text-[10px] font-bold px-2 py-1 rounded uppercase ${getPriorityColor(ticket.priority)}`}>
{ticket.priority}
</span>
</div>
<h3 className="font-bold text-slate-800 mb-1 line-clamp-1">{ticket.title}</h3>
<p className="text-xs text-slate-400 mb-3">{new Date(ticket.createdAt).toLocaleDateString()} {getCategoryLabel(ticket.category)}</p>
<p className="text-sm text-slate-600 line-clamp-3 mb-4">{ticket.description}</p>
<div className="flex items-center justify-between border-t border-slate-100 pt-3">
<div className="flex items-center gap-2 text-xs text-slate-500">
<div className="w-6 h-6 rounded-full bg-slate-200 flex items-center justify-center font-bold text-slate-600">
{ticket.userName ? ticket.userName.charAt(0) : '?'}
</div>
<span className="truncate max-w-[100px]">{ticket.userName || 'Utente'}</span>
</div>
{ticket.attachments && ticket.attachments.length > 0 && (
<div className="flex items-center gap-1 text-xs text-blue-600 font-medium">
<Paperclip className="w-3 h-3"/> {ticket.attachments.length}
</div>
)}
</div>
</div>
))}
</div>
)}
{/* CREATE MODAL */}
{showModal && (
<div className="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4 backdrop-blur-sm">
<div className="bg-white rounded-xl shadow-xl w-full max-w-lg p-6 animate-in fade-in zoom-in duration-200 max-h-[90vh] overflow-y-auto">
<div className="flex justify-between items-center mb-6">
<h3 className="font-bold text-lg text-slate-800">Nuova Segnalazione</h3>
<button onClick={() => setShowModal(false)}><X className="w-6 h-6 text-slate-400"/></button>
</div>
<form onSubmit={handleCreateSubmit} className="space-y-4">
<div>
<label className="block text-xs font-bold text-slate-500 uppercase mb-1">Oggetto</label>
<input className="w-full border p-2.5 rounded-lg text-slate-700" value={formTitle} onChange={e => setFormTitle(e.target.value)} required placeholder="Es. Luce scale rotta" />
</div>
<div className="grid grid-cols-2 gap-3">
<div>
<label className="block text-xs font-bold text-slate-500 uppercase mb-1">Categoria</label>
<select className="w-full border p-2.5 rounded-lg text-slate-700 bg-white" value={formCategory} onChange={e => setFormCategory(e.target.value as any)}>
<option value={TicketCategory.MAINTENANCE}>Manutenzione</option>
<option value={TicketCategory.ADMINISTRATIVE}>Amministrazione</option>
<option value={TicketCategory.CLEANING}>Pulizie</option>
<option value={TicketCategory.NOISE}>Rumori</option>
<option value={TicketCategory.OTHER}>Altro</option>
</select>
</div>
<div>
<label className="block text-xs font-bold text-slate-500 uppercase mb-1">Priorità</label>
<select className="w-full border p-2.5 rounded-lg text-slate-700 bg-white" value={formPriority} onChange={e => setFormPriority(e.target.value as any)}>
<option value={TicketPriority.LOW}>Bassa</option>
<option value={TicketPriority.MEDIUM}>Media</option>
<option value={TicketPriority.HIGH}>Alta</option>
<option value={TicketPriority.URGENT}>Urgente</option>
</select>
</div>
</div>
<div>
<label className="block text-xs font-bold text-slate-500 uppercase mb-1">Descrizione</label>
<textarea className="w-full border p-2.5 rounded-lg text-slate-700 h-24" value={formDesc} onChange={e => setFormDesc(e.target.value)} required placeholder="Dettagli del problema..." />
</div>
<div>
<label className="block text-xs font-bold text-slate-500 uppercase mb-1">Allegati (Foto, Video, PDF)</label>
<div className="border-2 border-dashed border-slate-300 rounded-lg p-4 text-center hover:bg-slate-50 transition-colors relative">
<input type="file" multiple onChange={handleFileChange} className="absolute inset-0 opacity-0 cursor-pointer" accept="image/*,video/*,application/pdf" />
<div className="flex flex-col items-center gap-1">
<Paperclip className="w-6 h-6 text-slate-400"/>
<span className="text-sm text-slate-500">Clicca o trascina file qui</span>
<span className="text-[10px] text-slate-400">Max 5MB per file</span>
</div>
</div>
{attachments.length > 0 && (
<div className="mt-3 space-y-2">
{attachments.map((att, idx) => (
<div key={idx} className="flex items-center justify-between bg-slate-50 p-2 rounded border border-slate-200">
<div className="flex items-center gap-2 truncate">
{att.fileType.includes('image') ? <ImageIcon className="w-4 h-4 text-blue-500"/> : att.fileType.includes('video') ? <Film className="w-4 h-4 text-purple-500"/> : <FileIcon className="w-4 h-4 text-slate-500"/>}
<span className="text-xs truncate max-w-[200px]">{att.fileName}</span>
</div>
<button type="button" onClick={() => removeAttachment(idx)} className="text-red-500 hover:bg-red-50 p-1 rounded"><X className="w-4 h-4"/></button>
</div>
))}
</div>
)}
</div>
<div className="pt-2">
<button type="submit" disabled={submitting} className="w-full bg-blue-600 text-white py-3 rounded-lg font-bold hover:bg-blue-700 transition-colors flex justify-center items-center gap-2">
{submitting ? 'Invio in corso...' : 'Invia Segnalazione'}
</button>
</div>
</form>
</div>
</div>
)}
{/* VIEW DETAILS MODAL */}
{viewTicket && (
<div className="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4 backdrop-blur-sm">
<div className="bg-white rounded-xl shadow-xl w-full max-w-3xl flex flex-col md:flex-row max-h-[90vh] overflow-hidden animate-in fade-in zoom-in duration-200">
{/* LEFT COLUMN: Info */}
<div className="flex-1 p-6 overflow-y-auto border-r border-slate-100">
<div className="flex justify-between items-start mb-4">
<div>
<h3 className="font-bold text-xl text-slate-800">{viewTicket.title}</h3>
<p className="text-sm text-slate-500">{new Date(viewTicket.createdAt).toLocaleString()} {getCategoryLabel(viewTicket.category)}</p>
</div>
<button className="md:hidden" onClick={() => setViewTicket(null)}><X className="w-6 h-6 text-slate-400"/></button>
</div>
<div className="flex gap-2 mb-6">
<div className={`px-3 py-1 rounded-lg text-sm font-bold uppercase ${getStatusColor(viewTicket.status)}`}>
{viewTicket.status.replace('_', ' ')}
</div>
<div className={`px-3 py-1 rounded-lg text-sm font-bold uppercase ${getPriorityColor(viewTicket.priority)}`}>
{viewTicket.priority}
</div>
</div>
<div className="bg-slate-50 p-4 rounded-xl border border-slate-200 mb-6 text-slate-700 whitespace-pre-wrap leading-relaxed">
{viewTicket.description}
</div>
{/* Attachments */}
{viewTicket.attachments && viewTicket.attachments.length > 0 && (
<div className="mb-6">
<h4 className="font-bold text-sm text-slate-800 mb-2 flex items-center gap-2"><Paperclip className="w-4 h-4"/> Allegati</h4>
<div className="grid grid-cols-2 gap-3">
{viewTicket.attachments.map(att => (
<button
key={att.id}
onClick={() => openAttachment(viewTicket.id, att.id)}
className="flex flex-col items-center justify-center p-3 bg-white border border-slate-200 rounded-lg hover:border-blue-400 hover:shadow-sm transition-all text-center"
>
{att.fileType.includes('image') ? <ImageIcon className="w-6 h-6 text-blue-500 mb-1"/> : att.fileType.includes('video') ? <Film className="w-6 h-6 text-purple-500 mb-1"/> : <FileIcon className="w-6 h-6 text-slate-500 mb-1"/>}
<span className="text-[10px] text-slate-600 truncate w-full">{att.fileName}</span>
</button>
))}
</div>
</div>
)}
{/* Admin Actions */}
{isAdmin && (
<div className="border-t border-slate-100 pt-4">
<h4 className="font-bold text-sm text-slate-500 uppercase mb-3">Gestione Admin</h4>
<div className="flex flex-wrap gap-2">
{(viewTicket.status === TicketStatus.OPEN || viewTicket.status === TicketStatus.SUSPENDED) && (
<button onClick={() => handleStatusUpdate(TicketStatus.IN_PROGRESS)} className="px-3 py-2 bg-yellow-100 text-yellow-700 rounded-lg font-bold text-xs hover:bg-yellow-200 flex items-center gap-1">
<Clock className="w-3 h-3"/> Prendi in Carico
</button>
)}
{viewTicket.status === TicketStatus.IN_PROGRESS && (
<button onClick={() => handleStatusUpdate(TicketStatus.SUSPENDED)} className="px-3 py-2 bg-orange-100 text-orange-700 rounded-lg font-bold text-xs hover:bg-orange-200 flex items-center gap-1">
<PauseCircle className="w-3 h-3"/> Sospendi
</button>
)}
{(viewTicket.status !== TicketStatus.RESOLVED && viewTicket.status !== TicketStatus.CLOSED) && (
<button onClick={() => handleStatusUpdate(TicketStatus.RESOLVED)} className="px-3 py-2 bg-green-100 text-green-700 rounded-lg font-bold text-xs hover:bg-green-200 flex items-center gap-1">
<CheckCircle2 className="w-3 h-3"/> Risolvi
</button>
)}
{(viewTicket.status !== TicketStatus.RESOLVED && viewTicket.status !== TicketStatus.CLOSED) && (
<button onClick={() => handleStatusUpdate(TicketStatus.CLOSED)} className="px-3 py-2 bg-slate-200 text-slate-700 rounded-lg font-bold text-xs hover:bg-slate-300 flex items-center gap-1">
<XCircle className="w-3 h-3"/> Chiudi (Non Risolto)
</button>
)}
{/* DELETE ONLY ALLOWED IF NOT ARCHIVED OR IF ADMIN WANTS TO FORCE CLEANUP (But prompt requested archive logic) */}
{/* Based on requirement: Do not allow deletion when closed. So hide delete button if archived */}
{(viewTicket.status !== TicketStatus.RESOLVED && viewTicket.status !== TicketStatus.CLOSED) && (
<button onClick={() => handleDeleteTicket(viewTicket.id)} className="ml-auto px-3 py-2 text-red-600 font-medium text-xs hover:bg-red-50 rounded-lg flex items-center gap-1">
<Trash2 className="w-3 h-3"/> Elimina
</button>
)}
</div>
</div>
)}
{!isAdmin && viewTicket.status === TicketStatus.OPEN && (
<div className="border-t border-slate-100 pt-4 flex justify-end">
<button onClick={() => handleDeleteTicket(viewTicket.id)} className="px-4 py-2 text-red-600 font-medium text-sm hover:bg-red-50 rounded-lg">Elimina Segnalazione</button>
</div>
)}
</div>
{/* RIGHT COLUMN: Chat / History */}
<div className="w-full md:w-80 bg-slate-50 flex flex-col h-[500px] md:h-auto">
<div className="p-4 border-b border-slate-200 flex justify-between items-center bg-white">
<h4 className="font-bold text-slate-800">Discussione</h4>
<button className="hidden md:block" onClick={() => setViewTicket(null)}><X className="w-5 h-5 text-slate-400 hover:text-slate-600"/></button>
</div>
<div className="flex-1 overflow-y-auto p-4 space-y-4">
{loadingComments ? (
<p className="text-center text-slate-400 text-xs">Caricamento...</p>
) : comments.length === 0 ? (
<p className="text-center text-slate-400 text-xs italic">Nessun commento.</p>
) : (
comments.map(comment => {
const isMe = comment.userId === user?.id;
return (
<div key={comment.id} className={`flex flex-col ${isMe ? 'items-end' : 'items-start'}`}>
<div className={`max-w-[85%] rounded-2xl px-4 py-2 text-sm ${isMe ? 'bg-blue-600 text-white rounded-br-none' : 'bg-white border border-slate-200 text-slate-700 rounded-bl-none'}`}>
<p>{comment.text}</p>
</div>
<span className="text-[10px] text-slate-400 mt-1 px-1">
{isMe ? 'Tu' : comment.userName} {new Date(comment.createdAt).toLocaleTimeString([], {hour: '2-digit', minute:'2-digit'})}
</span>
</div>
);
})
)}
</div>
{/* Input Area - Disabled if ticket closed/resolved */}
{(viewTicket.status !== TicketStatus.CLOSED && viewTicket.status !== TicketStatus.RESOLVED) ? (
<form onSubmit={handleSendComment} className="p-3 bg-white border-t border-slate-200">
<div className="relative">
<input
className="w-full border border-slate-300 rounded-full pl-4 pr-12 py-2 text-sm focus:outline-none focus:border-blue-500"
placeholder="Scrivi una risposta..."
value={newComment}
onChange={e => setNewComment(e.target.value)}
/>
<button type="submit" disabled={!newComment.trim()} className="absolute right-1 top-1 bottom-1 bg-blue-600 text-white w-8 h-8 rounded-full flex items-center justify-center hover:bg-blue-700 disabled:opacity-50 disabled:cursor-not-allowed">
<Send className="w-4 h-4 ml-0.5"/>
</button>
</div>
</form>
) : (
<div className="p-4 bg-slate-100 text-center text-xs text-slate-500 border-t border-slate-200">
Ticket archiviato. Non è possibile rispondere.
</div>
)}
</div>
</div>
</div>
)}
</div>
);
};