feat: Initialize OmniSupport AI project structure

Sets up the basic project structure for OmniSupport AI, including:
- Vite build tool configuration.
- React and necessary dependencies.
- TypeScript configuration.
- Basic HTML and root component setup.
- Initial type definitions and mock data for core entities like tickets, agents, and queues.
- A README with setup instructions.
- A .gitignore file for common build artifacts and development files.

backend/db.js

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+
+import mysql from 'mysql2/promise';
+import dotenv from 'dotenv';
+
+dotenv.config();
+
+const pool = mysql.createPool({
+  host: process.env.DB_HOST || 'db',
+  port: process.env.DB_PORT || 3306,
+  user: process.env.DB_USER || 'omni_user',
+  password: process.env.DB_PASSWORD || 'omni_pass',
+  database: process.env.DB_NAME || 'omnisupport',
+  waitForConnections: true,
+  connectionLimit: 10,
+  queueLimit: 0
+});
+
+export const query = async (sql, params) => {
+  try {
+    const [results] = await pool.execute(sql, params);
+    return results;
+  } catch (error) {
+    console.error('Database query error:', error);
+    throw error;
+  }
+};
+
+export const checkConnection = async () => {
+  try {
+    const connection = await pool.getConnection();
+    await connection.ping();
+    connection.release();
+    console.log('✅ Connected to MySQL Database');
+    return true;
+  } catch (error) {
+    console.error('❌ Database connection failed:', error.message);
+    return false;
+  }
+};

backend/index.js

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+
+import express from 'express';
+import cors from 'cors';
+import { checkConnection, query } from './db.js';
+
+const app = express();
+const PORT = process.env.PORT || 3000;
+
+app.use(cors());
+app.use(express.json());
+
+// Health Check & DB Init trigger
+app.get('/api/health', async (req, res) => {
+  const dbStatus = await checkConnection();
+  res.json({ 
+    status: 'ok', 
+    database: dbStatus ? 'connected' : 'disconnected',
+    timestamp: new Date().toISOString() 
+  });
+});
+
+// --- API ENDPOINTS EXAMPLES (To replace Mock Data) ---
+
+// Get All Agents
+app.get('/api/agents', async (req, res) => {
+  try {
+    const agents = await query('SELECT * FROM agents');
+    res.json(agents);
+  } catch (e) {
+    res.status(500).json({ error: e.message });
+  }
+});
+
+// Get Tickets
+app.get('/api/tickets', async (req, res) => {
+  try {
+    const tickets = await query('SELECT * FROM tickets ORDER BY created_at DESC');
+    res.json(tickets);
+  } catch (e) {
+    res.status(500).json({ error: e.message });
+  }
+});
+
+app.listen(PORT, () => {
+  console.log(`🚀 Backend Server running on port ${PORT}`);
+  checkConnection(); // Initial check
+});

backend/package.json

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+
+{
+  "name": "omnisupport-backend",
+  "version": "1.0.0",
+  "description": "Backend API for OmniSupport AI",
+  "main": "index.js",
+  "type": "module",
+  "scripts": {
+    "start": "node index.js",
+    "dev": "nodemon index.js"
+  },
+  "dependencies": {
+    "express": "^4.18.2",
+    "mysql2": "^3.9.2",
+    "cors": "^2.8.5",
+    "dotenv": "^16.4.5"
+  },
+  "devDependencies": {
+    "nodemon": "^3.1.0"
+  }
+}

backend/schema.sql

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+
+CREATE TABLE IF NOT EXISTS agents (
+  id VARCHAR(36) PRIMARY KEY,
+  name VARCHAR(255) NOT NULL,
+  email VARCHAR(255) UNIQUE NOT NULL,
+  password VARCHAR(255) NOT NULL,
+  role ENUM('superadmin', 'supervisor', 'agent') DEFAULT 'agent',
+  avatar TEXT,
+  queues JSON,
+  skills JSON,
+  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+CREATE TABLE IF NOT EXISTS client_users (
+  id VARCHAR(36) PRIMARY KEY,
+  name VARCHAR(255) NOT NULL,
+  email VARCHAR(255) UNIQUE NOT NULL,
+  password VARCHAR(255) NOT NULL,
+  company VARCHAR(255),
+  status ENUM('active', 'inactive') DEFAULT 'active',
+  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+CREATE TABLE IF NOT EXISTS tickets (
+  id VARCHAR(36) PRIMARY KEY,
+  subject VARCHAR(255) NOT NULL,
+  description TEXT,
+  status ENUM('APERTO', 'IN LAVORAZIONE', 'RISOLTO', 'CHIUSO') DEFAULT 'APERTO',
+  priority ENUM('Bassa', 'Media', 'Alta', 'Critica') DEFAULT 'Media',
+  customer_name VARCHAR(255),
+  assigned_agent_id VARCHAR(36),
+  queue VARCHAR(50),
+  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
+);
+
+-- Insert Default Superadmin if not exists
+INSERT IGNORE INTO agents (id, name, email, password, role, queues) VALUES 
+('a0', 'Super Admin', 'fcarra79@gmail.com', 'Mr10921.', 'superadmin', '["General", "Tech Support", "Billing"]');