feat: Initialize OmniSupport AI project structure

Sets up the basic project structure for OmniSupport AI, including: - Vite build tool configuration. - React and necessary dependencies. - TypeScript configuration. - Basic HTML and root component setup. - Initial type definitions and mock data for core entities like tickets, agents, and queues. - A README with setup instructions. - A .gitignore file for common build artifacts and development files.
2026-02-16 16:24:31 +01:00
parent cfee03e670
commit 0102f0e285
24 changed files with 4057 additions and 8 deletions
--- a/types.ts
+++ b/types.ts
@@ -0,0 +1,181 @@
+
+export enum TicketStatus {
+  OPEN = 'APERTO',
+  IN_PROGRESS = 'IN LAVORAZIONE',
+  RESOLVED = 'RISOLTO',
+  CLOSED = 'CHIUSO'
+}
+
+export enum TicketPriority {
+  LOW = 'Bassa',
+  MEDIUM = 'Media',
+  HIGH = 'Alta',
+  CRITICAL = 'Critica'
+}
+
+export interface Attachment {
+  id: string;
+  name: string;
+  url: string; // Mock URL
+  type: string;
+}
+
+export interface TicketQueue {
+  id: string;
+  name: string;
+  description?: string;
+}
+
+export interface AgentAvatarConfig {
+  x: number; // Percentage offset X
+  y: number; // Percentage offset Y
+  scale: number; // Zoom level (1 = 100%)
+}
+
+export type AgentRole = 'superadmin' | 'supervisor' | 'agent';
+
+export interface Agent {
+  id: string;
+  name: string;
+  email: string;
+  password?: string;
+  role: AgentRole; // Added Role
+  avatar: string;
+  avatarConfig?: AgentAvatarConfig; // Added positioning config
+  skills: string[];
+  queues: string[];
+}
+
+export interface ClientUser {
+  id: string;
+  name: string;
+  email: string;
+  password?: string; // Mock password
+  company?: string;
+  status: 'active' | 'inactive';
+}
+
+export interface Ticket {
+  id: string;
+  subject: string;
+  description: string;
+  status: TicketStatus;
+  priority: TicketPriority;
+  assignedAgentId?: string;
+  queue: string; // e.g., 'Technical', 'Billing'
+  createdAt: string;
+  customerName: string;
+  messages: ChatMessage[];
+  attachments: Attachment[]; // Added attachments
+}
+
+export interface KBArticle {
+  id: string;
+  title: string;
+  content: string; // HTML or Markdown
+  category: string;
+  type: 'article' | 'url';
+  url?: string;
+  source?: 'manual' | 'ai'; // Track if created by AI for quotas
+  lastUpdated: string;
+}
+
+export interface ChatMessage {
+  id: string;
+  role: 'user' | 'assistant' | 'system';
+  content: string;
+  timestamp: string;
+}
+
+export interface SurveyResult {
+  id: string;
+  rating: number; // 1-5
+  comment?: string;
+  source: 'chat' | 'ticket';
+  referenceId?: string; // ticketId
+  timestamp: string;
+}
+
+export interface BrandingConfig {
+  appName: string;
+  primaryColor: string;
+  logoUrl: string;
+}
+
+export interface SmtpConfig {
+  host: string;
+  port: number;
+  user: string;
+  pass: string;
+  secure: boolean;
+  fromEmail: string;
+}
+
+export enum EmailTrigger {
+  TICKET_CREATED = 'ticket_created',
+  STATUS_CHANGED = 'status_changed',
+  AGENT_ASSIGNED = 'agent_assigned',
+  NEW_REPLY = 'new_reply',
+  SURVEY_REQUEST = 'survey_request'
+}
+
+export enum EmailAudience {
+  CLIENT = 'client',
+  STAFF = 'staff'
+}
+
+export interface EmailTemplate {
+  id: string;
+  name: string;
+  trigger: EmailTrigger;
+  audience: EmailAudience;
+  subject: string;
+  body: string;
+  isActive: boolean;
+}
+
+export interface FeatureConfig {
+  kbEnabled: boolean;
+  maxKbArticles: number;
+  maxSupervisors: number;
+  aiKnowledgeAgentEnabled: boolean;
+  maxAiGeneratedArticles: number;
+  maxAgents: number;
+}
+
+export enum AiProvider {
+  GEMINI = 'gemini',
+  OPENAI = 'openai',
+  ANTHROPIC = 'anthropic',
+  DEEPSEEK = 'deepseek',
+  OLLAMA = 'ollama', // Self-hosted
+  HUGGINGFACE = 'huggingface' // Free tier available
+}
+
+export interface AiConfig {
+  provider: AiProvider;
+  apiKey: string;
+  model: string;
+  baseUrl?: string; // For self-hosted/custom endpoints
+  isActive: boolean;
+}
+
+export interface AppSettings {
+  branding: BrandingConfig;
+  smtp: SmtpConfig;
+  emailTemplates: EmailTemplate[];
+  features: FeatureConfig;
+  aiConfig: AiConfig; // New AI Configuration
+}
+
+export interface AppState {
+  tickets: Ticket[];
+  articles: KBArticle[];
+  agents: Agent[];
+  queues: TicketQueue[]; // Added Queues
+  surveys: SurveyResult[];
+  clientUsers: ClientUser[];
+  settings: AppSettings;
+  currentUser: ClientUser | Agent | null; // Changed to object or null
+  userRole: 'client' | AgentRole | 'guest'; // Updated to include specific agent roles
+}