Update types.ts

types.ts

@@ -67,6 +67,7 @@ export interface Ticket {
   customerName: string;
   messages: ChatMessage[];
   attachments: Attachment[]; // Added attachments
+  hasBeenAnalyzed?: boolean; // New flag to prevent duplicate AI analysis
 }
 
 export interface KBArticle {
@@ -77,6 +78,7 @@ export interface KBArticle {
   type: 'article' | 'url';
   url?: string;
   source?: 'manual' | 'ai'; // Track if created by AI for quotas
+  visibility: 'public' | 'internal'; // New visibility flag
   lastUpdated: string;
 }
 
@@ -159,6 +161,10 @@ export interface AiConfig {
   model: string;
   baseUrl?: string; // For self-hosted/custom endpoints
   isActive: boolean;
+  // Customization fields
+  agentName?: string;
+  agentAvatar?: string;
+  customPrompt?: string;
 }
 
 export interface AppSettings {