CREATE TABLE IF NOT EXISTS agents (
  id VARCHAR(36) PRIMARY KEY,
  name VARCHAR(255) NOT NULL,
  email VARCHAR(255) UNIQUE NOT NULL,
  password VARCHAR(255) NOT NULL,
  role ENUM('superadmin', 'supervisor', 'agent') DEFAULT 'agent',
  avatar TEXT,
  queues JSON,
  skills JSON,
  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
);

CREATE TABLE IF NOT EXISTS client_users (
  id VARCHAR(36) PRIMARY KEY,
  name VARCHAR(255) NOT NULL,
  email VARCHAR(255) UNIQUE NOT NULL,
  password VARCHAR(255) NOT NULL,
  company VARCHAR(255),
  status ENUM('active', 'inactive') DEFAULT 'active',
  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
);

CREATE TABLE IF NOT EXISTS tickets (
  id VARCHAR(36) PRIMARY KEY,
  subject VARCHAR(255) NOT NULL,
  description TEXT,
  status ENUM('APERTO', 'IN LAVORAZIONE', 'RISOLTO', 'CHIUSO') DEFAULT 'APERTO',
  priority ENUM('Bassa', 'Media', 'Alta', 'Critica') DEFAULT 'Media',
  customer_name VARCHAR(255),
  assigned_agent_id VARCHAR(36),
  queue VARCHAR(50),
  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
);

-- Insert Default Superadmin if not exists
INSERT IGNORE INTO agents (id, name, email, password, role, queues) VALUES 
('a0', 'Super Admin', 'fcarra79@gmail.com', 'Mr10921.', 'superadmin', '["General", "Tech Support", "Billing"]');