766 lines
37 KiB
TypeScript
766 lines
37 KiB
TypeScript
import React, { useState, useRef, useEffect } from 'react';
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import { Ticket, KBArticle, ChatMessage, TicketPriority, TicketStatus, SurveyResult, Attachment, ClientUser, TicketQueue, AppSettings } from '../types';
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import { getSupportResponse } from '../services/geminiService';
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import { ToastType } from './Toast';
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import {
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Search,
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Send,
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FileText,
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AlertCircle,
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MessageSquare,
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Star,
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X,
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Paperclip,
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LogOut,
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Home,
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PlusCircle,
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Clock,
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CheckCircle,
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ChevronRight,
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ArrowLeft,
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MoreVertical,
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Minus,
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ExternalLink,
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BookOpen
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} from 'lucide-react';
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interface ClientPortalProps {
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currentUser: ClientUser;
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articles: KBArticle[];
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queues: TicketQueue[];
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settings: AppSettings; // Added settings prop
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onCreateTicket: (ticket: Omit<Ticket, 'id' | 'createdAt' | 'messages' | 'status'>) => void;
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onReplyTicket: (ticketId: string, message: string) => void;
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onSubmitSurvey: (survey: Omit<SurveyResult, 'id' | 'timestamp'>) => void;
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tickets?: Ticket[];
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onLogout: () => void;
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showToast: (message: string, type: ToastType) => void;
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}
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export const ClientPortal: React.FC<ClientPortalProps> = ({
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currentUser,
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articles,
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queues,
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settings,
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onCreateTicket,
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onReplyTicket,
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onSubmitSurvey,
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tickets = [],
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onLogout,
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showToast
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}) => {
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const [activeView, setActiveView] = useState<'dashboard' | 'create_ticket' | 'ticket_detail' | 'kb'>('dashboard');
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const [selectedTicket, setSelectedTicket] = useState<Ticket | null>(null);
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const [searchQuery, setSearchQuery] = useState('');
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// KB Modal State
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const [viewingArticle, setViewingArticle] = useState<KBArticle | null>(null);
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// Chat Widget State
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const [isChatOpen, setIsChatOpen] = useState(false);
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const [chatMessages, setChatMessages] = useState<ChatMessage[]>([{
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id: '0',
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role: 'assistant',
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content: `Ciao ${currentUser.name}! 👋\nSono l'assistente AI. Come posso aiutarti oggi?`,
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timestamp: new Date().toISOString()
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}]);
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const [inputMessage, setInputMessage] = useState('');
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const [isTyping, setIsTyping] = useState(false);
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const chatEndRef = useRef<HTMLDivElement>(null);
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// Survey State
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const [showSurvey, setShowSurvey] = useState(false);
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const [surveyData, setSurveyData] = useState({ rating: 0, comment: '', context: '' as 'chat' | 'ticket', refId: '' });
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// Ticket Creation Form
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const [ticketForm, setTicketForm] = useState({
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subject: '',
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description: '',
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queue: queues.length > 0 ? queues[0].name : 'General'
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});
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const [ticketFiles, setTicketFiles] = useState<FileList | null>(null);
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// Ticket Reply State
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const [replyText, setReplyText] = useState('');
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// --- Logic ---
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useEffect(() => {
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if (isChatOpen) chatEndRef.current?.scrollIntoView({ behavior: 'smooth' });
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}, [chatMessages, isChatOpen]);
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const handleSendMessage = async () => {
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if (!inputMessage.trim()) return;
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const userMsg: ChatMessage = {
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id: Date.now().toString(),
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role: 'user',
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content: inputMessage,
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timestamp: new Date().toISOString()
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};
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setChatMessages(prev => [...prev, userMsg]);
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setInputMessage('');
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setIsTyping(true);
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const apiKey = settings.aiConfig.apiKey;
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// Check if API Key exists before calling service
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let aiResponseText = '';
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if (!apiKey) {
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aiResponseText = "L'assistente AI non è disponibile al momento (Configurazione incompleta).";
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} else {
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aiResponseText = await getSupportResponse(
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apiKey,
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userMsg.content,
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chatMessages.map(m => m.content).slice(-5),
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articles
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);
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}
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const aiMsg: ChatMessage = {
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id: (Date.now() + 1).toString(),
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role: 'assistant',
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content: aiResponseText,
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timestamp: new Date().toISOString()
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};
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setChatMessages(prev => [...prev, aiMsg]);
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setIsTyping(false);
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};
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const submitTicket = (e: React.FormEvent) => {
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e.preventDefault();
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const attachments: Attachment[] = [];
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if (ticketFiles) {
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for (let i = 0; i < ticketFiles.length; i++) {
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const file = ticketFiles[i];
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attachments.push({
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id: `att-${Date.now()}-${i}`,
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name: file.name,
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type: file.type,
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url: URL.createObjectURL(file)
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});
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}
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}
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onCreateTicket({
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subject: ticketForm.subject,
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description: ticketForm.description,
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customerName: currentUser.name,
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priority: TicketPriority.MEDIUM,
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queue: ticketForm.queue,
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attachments: attachments
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});
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setTicketForm({ subject: '', description: '', queue: queues.length > 0 ? queues[0].name : 'General' });
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setTicketFiles(null);
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setActiveView('dashboard');
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};
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const submitReply = () => {
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if (!replyText.trim() || !selectedTicket) return;
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onReplyTicket(selectedTicket.id, replyText);
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setReplyText('');
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// Optimistic update for UI smoothness (actual update comes from props change)
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const newMsg: ChatMessage = { id: `temp-${Date.now()}`, role: 'user', content: replyText, timestamp: new Date().toISOString() };
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setSelectedTicket({
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...selectedTicket,
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messages: [...selectedTicket.messages, newMsg],
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status: selectedTicket.status === TicketStatus.RESOLVED ? TicketStatus.OPEN : selectedTicket.status
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});
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showToast("Risposta inviata", 'success');
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};
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const submitSurvey = () => {
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if (surveyData.rating === 0) {
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showToast("Per favore seleziona una valutazione.", 'error');
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return;
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}
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onSubmitSurvey({
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rating: surveyData.rating,
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comment: surveyData.comment,
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source: surveyData.context,
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referenceId: surveyData.refId || undefined
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});
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setShowSurvey(false);
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if (surveyData.context === 'chat') {
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setChatMessages([{ id: '0', role: 'assistant', content: `Ciao ${currentUser.name}! Come posso aiutarti oggi?`, timestamp: new Date().toISOString() }]);
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setIsChatOpen(false);
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}
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};
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const handleTicketClick = (ticket: Ticket) => {
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setSelectedTicket(ticket);
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setActiveView('ticket_detail');
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};
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const activeTickets = tickets.filter(t => t.status !== TicketStatus.RESOLVED && t.status !== TicketStatus.CLOSED);
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const resolvedTickets = tickets.filter(t => t.status === TicketStatus.RESOLVED || t.status === TicketStatus.CLOSED);
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const filteredArticles = articles.filter(a =>
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a.title.toLowerCase().includes(searchQuery.toLowerCase()) ||
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a.content.toLowerCase().includes(searchQuery.toLowerCase())
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);
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return (
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<div className="min-h-screen bg-gray-50 flex flex-col font-sans">
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{/* Top Navigation */}
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<nav className="bg-white border-b border-gray-200 sticky top-0 z-30 shadow-sm">
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<div className="max-w-7xl mx-auto px-4 sm:px-6 lg:px-8">
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<div className="flex justify-between h-16">
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<div className="flex">
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<div className="flex-shrink-0 flex items-center cursor-pointer" onClick={() => setActiveView('dashboard')}>
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<div className="w-8 h-8 rounded-lg bg-brand-600 flex items-center justify-center text-white font-bold mr-2">
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OS
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</div>
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<span className="font-bold text-xl text-gray-800 tracking-tight">OmniSupport</span>
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</div>
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<div className="hidden sm:ml-10 sm:flex sm:space-x-8">
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<button
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onClick={() => setActiveView('dashboard')}
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className={`inline-flex items-center px-1 pt-1 border-b-2 text-sm font-medium ${activeView === 'dashboard' ? 'border-brand-500 text-gray-900' : 'border-transparent text-gray-500 hover:text-gray-700 hover:border-gray-300'}`}
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>
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Dashboard
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</button>
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<button
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onClick={() => setActiveView('kb')}
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className={`inline-flex items-center px-1 pt-1 border-b-2 text-sm font-medium ${activeView === 'kb' ? 'border-brand-500 text-gray-900' : 'border-transparent text-gray-500 hover:text-gray-700 hover:border-gray-300'}`}
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>
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Knowledge Base
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</button>
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</div>
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</div>
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<div className="flex items-center">
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<button
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onClick={() => setActiveView('create_ticket')}
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className="bg-brand-600 text-white px-4 py-2 rounded-lg text-sm font-medium hover:bg-brand-700 shadow-sm transition mr-4 flex items-center"
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>
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<PlusCircle className="w-4 h-4 mr-2" />
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Nuovo Ticket
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</button>
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<div className="ml-3 relative flex items-center cursor-pointer group">
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<div className="h-8 w-8 rounded-full bg-gray-200 flex items-center justify-center text-gray-600 font-bold border border-gray-300">
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{currentUser.name.substring(0,2).toUpperCase()}
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</div>
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<button onClick={onLogout} className="ml-4 text-gray-400 hover:text-red-500">
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<LogOut className="w-5 h-5" />
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</button>
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</div>
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</div>
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</div>
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</div>
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</nav>
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<main className="flex-1 max-w-7xl w-full mx-auto px-4 sm:px-6 lg:px-8 py-8">
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{/* DASHBOARD VIEW */}
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{activeView === 'dashboard' && (
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<div className="space-y-8 animate-fade-in">
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{/* Stats Cards */}
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<div className="grid grid-cols-1 md:grid-cols-3 gap-6">
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<div className="bg-white rounded-xl shadow-sm border border-gray-100 p-6 flex items-center justify-between">
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<div>
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<p className="text-sm font-medium text-gray-500">Ticket Aperti</p>
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<p className="text-3xl font-bold text-gray-900">{activeTickets.filter(t => t.status === TicketStatus.OPEN).length}</p>
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</div>
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<div className="p-3 bg-blue-50 rounded-full text-blue-600">
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<AlertCircle className="w-6 h-6" />
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</div>
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</div>
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<div className="bg-white rounded-xl shadow-sm border border-gray-100 p-6 flex items-center justify-between">
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<div>
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<p className="text-sm font-medium text-gray-500">In Lavorazione</p>
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<p className="text-3xl font-bold text-gray-900">{activeTickets.filter(t => t.status === TicketStatus.IN_PROGRESS).length}</p>
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</div>
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<div className="p-3 bg-amber-50 rounded-full text-amber-600">
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<Clock className="w-6 h-6" />
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</div>
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</div>
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<div className="bg-white rounded-xl shadow-sm border border-gray-100 p-6 flex items-center justify-between">
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<div>
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<p className="text-sm font-medium text-gray-500">Risolti Totali</p>
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<p className="text-3xl font-bold text-gray-900">{resolvedTickets.length}</p>
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</div>
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<div className="p-3 bg-green-50 rounded-full text-green-600">
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<CheckCircle className="w-6 h-6" />
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</div>
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</div>
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</div>
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<div className="grid grid-cols-1 lg:grid-cols-3 gap-8">
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{/* Active Tickets List */}
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<div className="lg:col-span-2 space-y-4">
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<div className="flex justify-between items-center mb-2">
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<h2 className="text-xl font-bold text-gray-800">I tuoi Ticket Attivi</h2>
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<span className="text-sm text-gray-500">{activeTickets.length} in corso</span>
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</div>
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{activeTickets.length === 0 ? (
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<div className="bg-white rounded-xl shadow-sm border border-gray-200 p-12 text-center">
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<CheckCircle className="w-12 h-12 text-green-200 mx-auto mb-4" />
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<h3 className="text-lg font-medium text-gray-900">Tutto tranquillo!</h3>
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<p className="text-gray-500 mt-1">Non hai ticket aperti al momento.</p>
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</div>
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) : (
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<div className="bg-white rounded-xl shadow-sm border border-gray-200 overflow-hidden">
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<div className="divide-y divide-gray-100">
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{activeTickets.map(ticket => (
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<div
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key={ticket.id}
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onClick={() => handleTicketClick(ticket)}
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className="p-6 hover:bg-gray-50 transition cursor-pointer flex items-center justify-between group"
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>
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<div className="flex-1">
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<div className="flex items-center space-x-3 mb-1">
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<span className="text-sm font-mono text-gray-500">#{ticket.id}</span>
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<span className={`inline-flex items-center px-2.5 py-0.5 rounded-full text-xs font-medium ${
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ticket.status === TicketStatus.OPEN ? 'bg-blue-100 text-blue-800' : 'bg-amber-100 text-amber-800'
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}`}>
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{ticket.status}
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</span>
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<span className="text-xs text-gray-400 bg-gray-100 px-2 py-0.5 rounded">{ticket.queue}</span>
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</div>
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<h3 className="text-base font-semibold text-gray-900 group-hover:text-brand-600 transition">{ticket.subject}</h3>
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<p className="text-sm text-gray-500 mt-1 line-clamp-1">{ticket.description}</p>
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</div>
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<ChevronRight className="w-5 h-5 text-gray-300 group-hover:text-gray-400" />
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</div>
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))}
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</div>
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</div>
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)}
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</div>
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{/* Resolved History */}
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<div className="space-y-4">
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<h2 className="text-xl font-bold text-gray-800">Storico Recente</h2>
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<div className="bg-white rounded-xl shadow-sm border border-gray-200 overflow-hidden">
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{resolvedTickets.length === 0 ? (
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<div className="p-8 text-center text-gray-400 text-sm">Nessun ticket nello storico.</div>
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) : (
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<div className="divide-y divide-gray-100">
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{resolvedTickets.slice(0, 5).map(ticket => (
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<div key={ticket.id} onClick={() => handleTicketClick(ticket)} className="p-4 hover:bg-gray-50 cursor-pointer transition">
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<div className="flex justify-between items-start">
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<div>
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<p className="text-sm font-medium text-gray-900 line-clamp-1">{ticket.subject}</p>
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<p className="text-xs text-gray-500 mt-0.5">{ticket.createdAt.split('T')[0]}</p>
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</div>
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<span className="inline-flex items-center px-2 py-0.5 rounded text-[10px] font-medium bg-green-100 text-green-800">
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{ticket.status}
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</span>
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</div>
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</div>
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))}
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</div>
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)}
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{resolvedTickets.length > 5 && (
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<div className="p-3 bg-gray-50 text-center border-t border-gray-100">
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<button className="text-xs font-medium text-brand-600 hover:text-brand-800">Visualizza tutti</button>
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</div>
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)}
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</div>
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</div>
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</div>
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</div>
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)}
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{/* TICKET DETAIL VIEW */}
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{activeView === 'ticket_detail' && selectedTicket && (
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<div className="max-w-4xl mx-auto animate-fade-in">
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<button onClick={() => setActiveView('dashboard')} className="flex items-center text-gray-500 hover:text-gray-900 mb-6 transition">
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<ArrowLeft className="w-4 h-4 mr-2" /> Torna alla Dashboard
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</button>
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<div className="bg-white rounded-xl shadow-sm border border-gray-200 overflow-hidden">
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{/* Header */}
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<div className="p-6 border-b border-gray-200 flex justify-between items-start bg-gray-50">
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<div>
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<div className="flex items-center space-x-3 mb-2">
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<span className="font-mono text-gray-500 text-sm">#{selectedTicket.id}</span>
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<span className={`px-2 py-1 rounded-full text-xs font-bold uppercase ${
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selectedTicket.status === TicketStatus.RESOLVED ? 'bg-green-100 text-green-700' :
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selectedTicket.status === TicketStatus.OPEN ? 'bg-blue-100 text-blue-700' : 'bg-amber-100 text-amber-700'
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}`}>
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{selectedTicket.status}
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</span>
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<span className="text-xs text-gray-500 flex items-center">
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<Clock className="w-3 h-3 mr-1" /> {selectedTicket.createdAt.split('T')[0]}
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</span>
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</div>
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<h1 className="text-2xl font-bold text-gray-900">{selectedTicket.subject}</h1>
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<p className="text-sm text-gray-500 mt-1">Coda: <span className="font-medium">{selectedTicket.queue}</span></p>
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</div>
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{selectedTicket.status === TicketStatus.RESOLVED && (
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<button
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onClick={() => { setSurveyData({rating: 0, comment: '', context: 'ticket', refId: selectedTicket.id}); setShowSurvey(true); }}
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className="bg-amber-100 text-amber-700 px-4 py-2 rounded-lg text-sm font-bold hover:bg-amber-200 transition flex items-center"
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>
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<Star className="w-4 h-4 mr-2" /> Valuta
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</button>
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)}
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</div>
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{/* Description */}
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<div className="p-8 border-b border-gray-100">
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<h3 className="text-sm font-bold text-gray-400 uppercase tracking-wide mb-3">Descrizione Problema</h3>
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<div className="text-gray-800 leading-relaxed bg-gray-50 p-4 rounded-lg border border-gray-100">
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{selectedTicket.description}
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</div>
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{selectedTicket.attachments && selectedTicket.attachments.length > 0 && (
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<div className="mt-4 flex flex-wrap gap-2">
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{selectedTicket.attachments.map(att => (
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<a key={att.id} href="#" className="flex items-center px-3 py-2 bg-white border border-gray-200 rounded-lg text-sm text-blue-600 hover:border-blue-300 transition">
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<Paperclip className="w-4 h-4 mr-2 text-gray-400" />
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{att.name}
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</a>
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))}
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</div>
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)}
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</div>
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{/* Conversation */}
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<div className="p-8 bg-white space-y-6">
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<h3 className="text-sm font-bold text-gray-400 uppercase tracking-wide mb-4">Cronologia Conversazione</h3>
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{selectedTicket.messages.length === 0 && (
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<p className="text-center text-gray-400 italic py-4">Nessuna risposta ancora. Un agente ti risponderà presto.</p>
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)}
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|
{selectedTicket.messages.map(msg => (
|
|
<div key={msg.id} className={`flex ${msg.role === 'user' ? 'justify-end' : 'justify-start'}`}>
|
|
<div className={`max-w-[80%] p-4 rounded-xl text-sm ${
|
|
msg.role === 'user'
|
|
? 'bg-blue-600 text-white rounded-tr-none shadow-md'
|
|
: 'bg-gray-100 text-gray-800 rounded-tl-none border border-gray-200'
|
|
}`}>
|
|
<div className="flex justify-between items-center mb-1 opacity-80 text-xs">
|
|
<span className="font-bold mr-4">{msg.role === 'user' ? 'Tu' : 'Supporto'}</span>
|
|
<span>{msg.timestamp.split('T')[1].substring(0,5)}</span>
|
|
</div>
|
|
<p className="whitespace-pre-wrap">{msg.content}</p>
|
|
</div>
|
|
</div>
|
|
))}
|
|
</div>
|
|
|
|
{/* Reply Box */}
|
|
<div className="p-6 bg-gray-50 border-t border-gray-200">
|
|
<h3 className="text-sm font-bold text-gray-700 mb-3">Rispondi</h3>
|
|
<textarea
|
|
className="w-full border border-gray-300 rounded-lg p-4 focus:ring-2 focus:ring-brand-500 focus:outline-none shadow-sm mb-3 bg-white text-gray-900"
|
|
rows={3}
|
|
placeholder="Scrivi qui la tua risposta..."
|
|
value={replyText}
|
|
onChange={(e) => setReplyText(e.target.value)}
|
|
/>
|
|
<div className="flex justify-end">
|
|
<button
|
|
onClick={submitReply}
|
|
disabled={!replyText.trim()}
|
|
className="bg-brand-600 text-white px-6 py-2.5 rounded-lg font-bold hover:bg-brand-700 transition disabled:opacity-50 disabled:cursor-not-allowed flex items-center"
|
|
>
|
|
<Send className="w-4 h-4 mr-2" /> Invia Risposta
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* KB VIEW */}
|
|
{activeView === 'kb' && (
|
|
<div className="max-w-5xl mx-auto animate-fade-in">
|
|
<div className="text-center py-10">
|
|
<h1 className="text-3xl font-bold text-gray-900 mb-4">Knowledge Base</h1>
|
|
<p className="text-gray-500 mb-8 max-w-2xl mx-auto">Trova risposte rapide alle domande più comuni, guide tecniche e documentazione.</p>
|
|
<div className="relative max-w-xl mx-auto">
|
|
<Search className="absolute left-4 top-3.5 text-gray-400 w-5 h-5" />
|
|
<input
|
|
type="text"
|
|
placeholder="Cerca articoli, guide..."
|
|
className="w-full pl-12 pr-4 py-3 rounded-full border border-gray-300 focus:outline-none focus:ring-2 focus:ring-brand-500 shadow-sm text-lg bg-white text-gray-900"
|
|
value={searchQuery}
|
|
onChange={(e) => setSearchQuery(e.target.value)}
|
|
/>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="grid gap-6 md:grid-cols-2 lg:grid-cols-3">
|
|
{filteredArticles.map(article => (
|
|
<div
|
|
key={article.id}
|
|
onClick={() => setViewingArticle(article)}
|
|
className="bg-white p-6 rounded-xl border border-gray-200 shadow-sm hover:shadow-md transition group cursor-pointer hover:border-brand-200"
|
|
>
|
|
<div className="flex justify-between items-start mb-4">
|
|
<span className="text-xs font-bold text-brand-600 bg-brand-50 px-2 py-1 rounded-md uppercase tracking-wide">
|
|
{article.category}
|
|
</span>
|
|
{article.type === 'url' && <ExternalLink className="w-4 h-4 text-gray-300" />}
|
|
</div>
|
|
<h3 className="text-lg font-bold text-gray-800 mb-2 group-hover:text-brand-600 transition">{article.title}</h3>
|
|
<p className="text-gray-600 text-sm line-clamp-3 mb-4">
|
|
{article.content}
|
|
</p>
|
|
{article.type === 'url' ? (
|
|
<span className="text-brand-600 text-sm font-medium hover:underline flex items-center">
|
|
Apri Link <ChevronRight className="w-4 h-4 ml-1" />
|
|
</span>
|
|
) : (
|
|
<span className="text-brand-600 text-sm font-medium group-hover:underline flex items-center">
|
|
Leggi Articolo <ChevronRight className="w-4 h-4 ml-1" />
|
|
</span>
|
|
)}
|
|
</div>
|
|
))}
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* KB Article Modal */}
|
|
{viewingArticle && (
|
|
<div className="fixed inset-0 bg-black bg-opacity-50 flex items-center justify-center z-50 p-4 backdrop-blur-sm animate-fade-in">
|
|
<div className="bg-white rounded-xl w-full max-w-2xl max-h-[85vh] shadow-2xl flex flex-col">
|
|
<div className="p-6 border-b border-gray-100 flex justify-between items-start bg-gray-50 rounded-t-xl">
|
|
<div>
|
|
<span className="text-xs font-bold text-brand-600 bg-brand-50 px-2 py-1 rounded-md uppercase tracking-wide mb-2 inline-block">
|
|
{viewingArticle.category}
|
|
</span>
|
|
<h2 className="text-xl font-bold text-gray-900">{viewingArticle.title}</h2>
|
|
{viewingArticle.type === 'url' && (
|
|
<a href={viewingArticle.url} target="_blank" rel="noreferrer" className="text-sm text-blue-600 hover:underline flex items-center mt-1">
|
|
{viewingArticle.url} <ExternalLink className="w-3 h-3 ml-1" />
|
|
</a>
|
|
)}
|
|
</div>
|
|
<button onClick={() => setViewingArticle(null)} className="p-2 bg-white rounded-full text-gray-400 hover:text-gray-700 hover:bg-gray-100 border border-gray-200 shadow-sm transition">
|
|
<X className="w-5 h-5" />
|
|
</button>
|
|
</div>
|
|
|
|
<div className="p-8 overflow-y-auto">
|
|
<div className="prose prose-sm max-w-none text-gray-700 whitespace-pre-wrap">
|
|
{viewingArticle.content}
|
|
</div>
|
|
</div>
|
|
|
|
<div className="p-4 border-t border-gray-100 bg-gray-50 rounded-b-xl flex justify-between items-center text-sm text-gray-500">
|
|
<span>Ultimo aggiornamento: {viewingArticle.lastUpdated}</span>
|
|
<button onClick={() => setViewingArticle(null)} className="px-4 py-2 bg-white border border-gray-300 rounded-lg hover:bg-gray-50 font-medium">Chiudi</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* CREATE TICKET VIEW */}
|
|
{activeView === 'create_ticket' && (
|
|
<div className="max-w-2xl mx-auto animate-fade-in">
|
|
<button onClick={() => setActiveView('dashboard')} className="flex items-center text-gray-500 hover:text-gray-900 mb-6 transition">
|
|
<ArrowLeft className="w-4 h-4 mr-2" /> Annulla e Torna indietro
|
|
</button>
|
|
|
|
<div className="bg-white p-8 rounded-2xl shadow-lg border border-gray-100">
|
|
<h2 className="text-2xl font-bold text-gray-800 mb-6">Nuova Richiesta di Supporto</h2>
|
|
|
|
<form onSubmit={submitTicket} className="space-y-6">
|
|
<div>
|
|
<label className="block text-sm font-bold text-gray-700 mb-2">Di cosa hai bisogno?</label>
|
|
<select
|
|
className="w-full border border-gray-300 rounded-lg px-4 py-3 focus:outline-none focus:ring-2 focus:ring-brand-500 bg-white text-gray-900"
|
|
value={ticketForm.queue}
|
|
onChange={e => setTicketForm({...ticketForm, queue: e.target.value})}
|
|
>
|
|
{queues.map(q => (
|
|
<option key={q.id} value={q.name}>{q.name} - {q.description}</option>
|
|
))}
|
|
</select>
|
|
</div>
|
|
|
|
<div>
|
|
<label className="block text-sm font-bold text-gray-700 mb-2">Oggetto</label>
|
|
<input
|
|
required
|
|
type="text"
|
|
placeholder="Breve sintesi del problema"
|
|
className="w-full border border-gray-300 rounded-lg px-4 py-3 focus:outline-none focus:ring-2 focus:ring-brand-500 bg-white text-gray-900"
|
|
value={ticketForm.subject}
|
|
onChange={e => setTicketForm({...ticketForm, subject: e.target.value})}
|
|
/>
|
|
</div>
|
|
|
|
<div>
|
|
<label className="block text-sm font-bold text-gray-700 mb-2">Descrizione Dettagliata</label>
|
|
<textarea
|
|
required
|
|
rows={5}
|
|
placeholder="Descrivi i passaggi per riprodurre il problema..."
|
|
className="w-full border border-gray-300 rounded-lg px-4 py-3 focus:outline-none focus:ring-2 focus:ring-brand-500 bg-white text-gray-900"
|
|
value={ticketForm.description}
|
|
onChange={e => setTicketForm({...ticketForm, description: e.target.value})}
|
|
/>
|
|
</div>
|
|
|
|
<div>
|
|
<label className="block text-sm font-bold text-gray-700 mb-2">Allegati</label>
|
|
<div className="border-2 border-dashed border-gray-300 rounded-lg p-6 flex flex-col items-center justify-center text-center hover:bg-gray-50 transition cursor-pointer relative">
|
|
<input
|
|
type="file"
|
|
multiple
|
|
className="absolute inset-0 w-full h-full opacity-0 cursor-pointer"
|
|
onChange={(e) => setTicketFiles(e.target.files)}
|
|
/>
|
|
<div className="bg-blue-50 p-3 rounded-full mb-3">
|
|
<Paperclip className="w-6 h-6 text-brand-600" />
|
|
</div>
|
|
<p className="text-sm font-medium text-gray-900">
|
|
{ticketFiles && ticketFiles.length > 0
|
|
? <span className="text-green-600">{ticketFiles.length} file pronti per l'upload</span>
|
|
: 'Clicca per caricare file'}
|
|
</p>
|
|
<p className="text-xs text-gray-500 mt-1">Supporta immagini e PDF</p>
|
|
</div>
|
|
</div>
|
|
|
|
<button type="submit" className="w-full bg-brand-600 text-white font-bold py-4 rounded-xl hover:bg-brand-700 transition shadow-md">
|
|
Invia Richiesta
|
|
</button>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</main>
|
|
|
|
{/* FLOATING CHAT WIDGET */}
|
|
<div className="fixed bottom-6 right-6 z-50 flex flex-col items-end">
|
|
{isChatOpen && (
|
|
<div className="mb-4 bg-white w-96 rounded-2xl shadow-2xl border border-gray-200 overflow-hidden flex flex-col h-[500px] animate-slide-up origin-bottom-right">
|
|
<div className="bg-gradient-to-r from-brand-600 to-brand-700 p-4 flex justify-between items-center text-white shadow-md">
|
|
<div className="flex items-center">
|
|
<div className="bg-white/20 p-2 rounded-lg mr-3">
|
|
<MessageSquare className="w-5 h-5" />
|
|
</div>
|
|
<div>
|
|
<h3 className="font-bold text-sm">Assistente AI</h3>
|
|
<p className="text-[10px] text-brand-100 opacity-90">Supporto Istantaneo H24</p>
|
|
</div>
|
|
</div>
|
|
<div className="flex items-center space-x-1">
|
|
<button onClick={() => { setSurveyData({rating: 0, comment: '', context: 'chat', refId: ''}); setShowSurvey(true); }} className="p-1 hover:bg-white/20 rounded">
|
|
<Star className="w-4 h-4" />
|
|
</button>
|
|
<button onClick={() => setIsChatOpen(false)} className="p-1 hover:bg-white/20 rounded">
|
|
<Minus className="w-5 h-5" />
|
|
</button>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="flex-1 overflow-y-auto p-4 bg-gray-50 space-y-3">
|
|
{chatMessages.map(msg => (
|
|
<div key={msg.id} className={`flex ${msg.role === 'user' ? 'justify-end' : 'justify-start'}`}>
|
|
{msg.role === 'assistant' && (
|
|
<div className="w-6 h-6 rounded-full bg-brand-100 flex items-center justify-center mr-2 mt-1 flex-shrink-0 text-brand-700 text-[10px] font-bold">AI</div>
|
|
)}
|
|
<div className={`max-w-[85%] p-3 text-sm rounded-2xl shadow-sm ${
|
|
msg.role === 'user'
|
|
? 'bg-brand-600 text-white rounded-tr-none'
|
|
: 'bg-white text-gray-800 rounded-tl-none border border-gray-100'
|
|
}`}>
|
|
{msg.content}
|
|
</div>
|
|
</div>
|
|
))}
|
|
{isTyping && (
|
|
<div className="flex justify-start">
|
|
<div className="w-6 h-6 rounded-full bg-brand-100 flex items-center justify-center mr-2 mt-1"></div>
|
|
<div className="bg-white p-3 rounded-2xl rounded-tl-none border border-gray-100 shadow-sm flex space-x-1 items-center">
|
|
<div className="w-2 h-2 bg-gray-300 rounded-full animate-bounce"></div>
|
|
<div className="w-2 h-2 bg-gray-300 rounded-full animate-bounce" style={{animationDelay: '0.2s'}}></div>
|
|
<div className="w-2 h-2 bg-gray-300 rounded-full animate-bounce" style={{animationDelay: '0.4s'}}></div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
<div ref={chatEndRef} />
|
|
</div>
|
|
|
|
<div className="p-3 bg-white border-t border-gray-100">
|
|
<div className="flex items-center bg-gray-50 rounded-full px-4 py-2 border border-gray-200 focus-within:ring-2 focus-within:ring-brand-500 focus-within:border-transparent transition">
|
|
<input
|
|
type="text"
|
|
className="flex-1 bg-transparent border-none focus:outline-none text-sm text-gray-900"
|
|
placeholder="Scrivi un messaggio..."
|
|
value={inputMessage}
|
|
onChange={e => setInputMessage(e.target.value)}
|
|
onKeyDown={e => e.key === 'Enter' && handleSendMessage()}
|
|
/>
|
|
<button
|
|
onClick={handleSendMessage}
|
|
disabled={!inputMessage.trim() || isTyping}
|
|
className="ml-2 text-brand-600 hover:text-brand-800 disabled:opacity-50"
|
|
>
|
|
<Send className="w-5 h-5" />
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
<button
|
|
onClick={() => setIsChatOpen(!isChatOpen)}
|
|
className={`w-14 h-14 rounded-full shadow-lg flex items-center justify-center transition transform hover:scale-105 ${isChatOpen ? 'bg-gray-800 rotate-90' : 'bg-brand-600 hover:bg-brand-700'} text-white`}
|
|
>
|
|
{isChatOpen ? <X className="w-6 h-6" /> : <MessageSquare className="w-7 h-7" />}
|
|
</button>
|
|
</div>
|
|
|
|
{/* Survey Modal */}
|
|
{showSurvey && (
|
|
<div className="fixed inset-0 bg-black bg-opacity-50 flex items-center justify-center z-[60] p-4 backdrop-blur-sm">
|
|
<div className="bg-white rounded-2xl p-6 w-full max-w-sm shadow-2xl animate-scale-in">
|
|
<div className="text-center mb-6">
|
|
<h3 className="text-xl font-bold text-gray-800">Valuta l'esperienza</h3>
|
|
<p className="text-gray-500 text-sm mt-1">Il tuo parere conta per noi!</p>
|
|
</div>
|
|
|
|
<div className="flex justify-center space-x-3 mb-6">
|
|
{[1, 2, 3, 4, 5].map((star) => (
|
|
<button
|
|
key={star}
|
|
onClick={() => setSurveyData(s => ({ ...s, rating: star }))}
|
|
className={`transition transform hover:scale-110 p-1`}
|
|
>
|
|
<Star className={`w-8 h-8 ${surveyData.rating >= star ? 'fill-amber-400 text-amber-400' : 'text-gray-200'}`} />
|
|
</button>
|
|
))}
|
|
</div>
|
|
|
|
<textarea
|
|
className="w-full border border-gray-300 rounded-lg p-3 text-sm focus:ring-2 focus:ring-brand-500 mb-4 bg-white text-gray-900 resize-none"
|
|
rows={3}
|
|
placeholder="Scrivi un commento (opzionale)..."
|
|
value={surveyData.comment}
|
|
onChange={e => setSurveyData(s => ({...s, comment: e.target.value}))}
|
|
/>
|
|
|
|
<div className="flex space-x-3">
|
|
<button
|
|
onClick={() => setShowSurvey(false)}
|
|
className="flex-1 py-2.5 text-gray-500 font-medium hover:bg-gray-100 rounded-xl transition"
|
|
>
|
|
Salta
|
|
</button>
|
|
<button
|
|
onClick={submitSurvey}
|
|
className="flex-1 py-2.5 bg-brand-600 text-white font-bold rounded-xl hover:bg-brand-700 transition shadow-lg shadow-brand-200"
|
|
>
|
|
Invia
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
);
|
|
};
|