1224 lines
61 KiB
TypeScript
1224 lines
61 KiB
TypeScript
import React, { useState, useRef, useEffect } from 'react';
|
|
import { Ticket, KBArticle, Agent, TicketStatus, TicketPriority, SurveyResult, AppSettings, ClientUser, TicketQueue, EmailTemplate, EmailTrigger, EmailAudience, AgentAvatarConfig, AgentRole, AiProvider } from '../types';
|
|
import { generateNewKBArticle } from '../services/geminiService';
|
|
import { ToastType } from './Toast';
|
|
import {
|
|
LayoutDashboard,
|
|
BookOpen,
|
|
Users,
|
|
Sparkles,
|
|
CheckCircle,
|
|
Clock,
|
|
Edit3,
|
|
Plus,
|
|
ExternalLink,
|
|
FileText,
|
|
BarChart3,
|
|
TrendingUp,
|
|
MessageCircle,
|
|
Star,
|
|
Settings,
|
|
Trash2,
|
|
Mail,
|
|
Palette,
|
|
Shield,
|
|
Save,
|
|
LogOut,
|
|
Paperclip,
|
|
Layers,
|
|
X,
|
|
Camera,
|
|
Move,
|
|
Check,
|
|
Zap,
|
|
Copy,
|
|
Activity,
|
|
UserPlus,
|
|
Loader2,
|
|
Lock,
|
|
Cpu,
|
|
AlertTriangle,
|
|
RotateCcw,
|
|
Bot,
|
|
Key,
|
|
Archive,
|
|
Inbox,
|
|
Send,
|
|
Eye,
|
|
EyeOff
|
|
} from 'lucide-react';
|
|
|
|
interface AgentDashboardProps {
|
|
currentUser: Agent;
|
|
tickets: Ticket[];
|
|
articles: KBArticle[];
|
|
agents: Agent[];
|
|
queues: TicketQueue[];
|
|
surveys?: SurveyResult[];
|
|
clientUsers: ClientUser[];
|
|
settings: AppSettings;
|
|
updateTicketStatus: (id: string, status: TicketStatus) => void;
|
|
updateTicketAgent: (id: string, agentId: string) => void;
|
|
onReplyTicket: (ticketId: string, message: string) => void;
|
|
addArticle: (article: KBArticle) => void;
|
|
updateArticle: (article: KBArticle) => void;
|
|
deleteArticle?: (id: string) => void; // New Prop
|
|
markTicketsAsAnalyzed?: (ticketIds: string[]) => void; // New Prop
|
|
addAgent: (agent: Agent) => void;
|
|
updateAgent: (agent: Agent) => void;
|
|
removeAgent: (id: string) => void;
|
|
addClientUser: (user: ClientUser) => void;
|
|
updateClientUser: (user: ClientUser) => void;
|
|
removeClientUser: (id: string) => void;
|
|
updateSettings: (settings: AppSettings) => void;
|
|
addQueue: (queue: TicketQueue) => void;
|
|
removeQueue: (id: string) => void;
|
|
onLogout: () => void;
|
|
showToast: (message: string, type: ToastType) => void;
|
|
}
|
|
|
|
// --- SUB-COMPONENT: Avatar Editor ---
|
|
interface AvatarEditorProps {
|
|
initialImage: string;
|
|
initialConfig?: AgentAvatarConfig;
|
|
onSave: (image: string, config: AgentAvatarConfig) => void;
|
|
}
|
|
|
|
const AvatarEditor: React.FC<AvatarEditorProps> = ({ initialImage, initialConfig, onSave }) => {
|
|
const [image, setImage] = useState(initialImage);
|
|
const [config, setConfig] = useState<AgentAvatarConfig>(initialConfig || { x: 50, y: 50, scale: 1 });
|
|
const [isDragging, setIsDragging] = useState(false);
|
|
const dragStart = useRef<{x: number, y: number}>({ x: 0, y: 0 });
|
|
|
|
// Update local state when props change (for editing)
|
|
useEffect(() => {
|
|
setImage(initialImage);
|
|
if(initialConfig) setConfig(initialConfig);
|
|
}, [initialImage, initialConfig]);
|
|
|
|
const handleFileChange = (e: React.ChangeEvent<HTMLInputElement>) => {
|
|
if (e.target.files && e.target.files[0]) {
|
|
const url = URL.createObjectURL(e.target.files[0]);
|
|
setImage(url);
|
|
setConfig({ x: 50, y: 50, scale: 1 }); // Reset config for new image
|
|
}
|
|
};
|
|
|
|
const handleMouseDown = (e: React.MouseEvent) => {
|
|
setIsDragging(true);
|
|
dragStart.current = { x: e.clientX, y: e.clientY };
|
|
};
|
|
|
|
const handleMouseMove = (e: React.MouseEvent) => {
|
|
if (!isDragging) return;
|
|
const deltaX = (e.clientX - dragStart.current.x) * 0.5; // Sensitivity
|
|
const deltaY = (e.clientY - dragStart.current.y) * 0.5;
|
|
|
|
setConfig(prev => ({
|
|
...prev,
|
|
x: Math.min(100, Math.max(0, prev.x - deltaX * 0.2)), // Invert direction for natural feel or keep normal
|
|
y: Math.min(100, Math.max(0, prev.y - deltaY * 0.2))
|
|
}));
|
|
|
|
dragStart.current = { x: e.clientX, y: e.clientY };
|
|
};
|
|
|
|
const handleMouseUp = () => setIsDragging(false);
|
|
|
|
return (
|
|
<div className="flex flex-col items-center p-4 bg-gray-50 rounded-lg border border-dashed border-gray-300">
|
|
<div
|
|
className="w-32 h-32 rounded-full overflow-hidden border-4 border-white shadow-lg cursor-move relative bg-gray-200 mb-4"
|
|
onMouseDown={handleMouseDown}
|
|
onMouseMove={handleMouseMove}
|
|
onMouseUp={handleMouseUp}
|
|
onMouseLeave={handleMouseUp}
|
|
>
|
|
{image ? (
|
|
<img
|
|
src={image}
|
|
alt="Avatar"
|
|
className="w-full h-full object-cover"
|
|
style={{
|
|
objectPosition: `${config.x}% ${config.y}%`,
|
|
transform: `scale(${config.scale})`
|
|
}}
|
|
draggable={false}
|
|
/>
|
|
) : (
|
|
<div className="flex items-center justify-center h-full text-gray-400"><Users className="w-8 h-8" /></div>
|
|
)}
|
|
<div className="absolute inset-0 bg-black bg-opacity-0 hover:bg-opacity-10 transition pointer-events-none flex items-center justify-center">
|
|
<Move className="text-white opacity-0 hover:opacity-100 drop-shadow-md" />
|
|
</div>
|
|
</div>
|
|
|
|
<div className="w-full space-y-3">
|
|
<div className="flex justify-center">
|
|
<label className="cursor-pointer bg-white border border-gray-300 px-3 py-1.5 rounded-md text-sm font-medium hover:bg-gray-50 flex items-center">
|
|
<Camera className="w-4 h-4 mr-2 text-gray-500" />
|
|
Carica Foto
|
|
<input type="file" className="hidden" accept="image/*" onChange={handleFileChange} />
|
|
</label>
|
|
</div>
|
|
|
|
{image && (
|
|
<div className="flex items-center space-x-2">
|
|
<span className="text-xs text-gray-500">Zoom</span>
|
|
<input
|
|
type="range"
|
|
min="1"
|
|
max="3"
|
|
step="0.1"
|
|
value={config.scale}
|
|
onChange={(e) => setConfig({...config, scale: parseFloat(e.target.value)})}
|
|
className="flex-1 h-1 bg-gray-300 rounded-lg appearance-none cursor-pointer"
|
|
/>
|
|
</div>
|
|
)}
|
|
|
|
<p className="text-[10px] text-gray-400 text-center">Trascina l'immagine per centrarla</p>
|
|
|
|
<button
|
|
type="button" // Prevent form submission
|
|
onClick={() => onSave(image, config)}
|
|
className="w-full bg-blue-600 text-white py-1.5 rounded text-sm font-bold hover:bg-blue-700"
|
|
>
|
|
Conferma Avatar
|
|
</button>
|
|
</div>
|
|
</div>
|
|
);
|
|
};
|
|
|
|
// --- MAIN COMPONENT ---
|
|
export const AgentDashboard: React.FC<AgentDashboardProps> = ({
|
|
currentUser,
|
|
tickets,
|
|
articles,
|
|
agents,
|
|
queues,
|
|
surveys = [],
|
|
clientUsers,
|
|
settings,
|
|
updateTicketStatus,
|
|
updateTicketAgent,
|
|
onReplyTicket,
|
|
addArticle,
|
|
updateArticle,
|
|
deleteArticle,
|
|
markTicketsAsAnalyzed,
|
|
addAgent,
|
|
updateAgent,
|
|
removeAgent,
|
|
addClientUser,
|
|
updateClientUser,
|
|
removeClientUser,
|
|
updateSettings,
|
|
addQueue,
|
|
removeQueue,
|
|
onLogout,
|
|
showToast
|
|
}) => {
|
|
const [view, setView] = useState<'tickets' | 'kb' | 'ai' | 'analytics' | 'settings'>('tickets');
|
|
const [selectedTicketId, setSelectedTicketId] = useState<string | null>(null);
|
|
const [selectedQueue, setSelectedQueue] = useState<string | null>(null); // Name of the queue
|
|
const [isViewingArchive, setIsViewingArchive] = useState(false);
|
|
const [replyText, setReplyText] = useState('');
|
|
|
|
// ROLE BASED PERMISSIONS
|
|
const canManageGlobalSettings = currentUser.role === 'superadmin';
|
|
const canManageTeam = currentUser.role === 'superadmin' || currentUser.role === 'supervisor';
|
|
const canAccessSettings = canManageTeam || canManageGlobalSettings;
|
|
|
|
// Initialize correct tab based on permissions
|
|
const [settingsTab, setSettingsTab] = useState<'general' | 'system' | 'ai' | 'users' | 'agents' | 'queues' | 'email'>('users');
|
|
const [isSaving, setIsSaving] = useState(false);
|
|
|
|
useEffect(() => {
|
|
if (view === 'settings') {
|
|
if (canManageGlobalSettings) setSettingsTab('system'); // Default to system for superadmin
|
|
else if (canManageTeam) setSettingsTab('users');
|
|
}
|
|
}, [view, canManageGlobalSettings, canManageTeam]);
|
|
|
|
// Set default queue when entering tickets view
|
|
useEffect(() => {
|
|
if (view === 'tickets' && !selectedQueue && !isViewingArchive && queues.length > 0) {
|
|
// Find the first queue assigned to the agent, or just the first queue
|
|
const firstAssignedQueue = queues.find(q => currentUser.queues.includes(q.name));
|
|
if (firstAssignedQueue) {
|
|
setSelectedQueue(firstAssignedQueue.name);
|
|
} else if (queues.length > 0) {
|
|
setSelectedQueue(queues[0].name);
|
|
}
|
|
}
|
|
}, [view, queues, currentUser]);
|
|
|
|
|
|
// KB Editor State
|
|
const [isEditingKB, setIsEditingKB] = useState(false);
|
|
const [newArticle, setNewArticle] = useState<Partial<KBArticle>>({ type: 'article', category: 'General', visibility: 'public' });
|
|
const [isFetchingUrl, setIsFetchingUrl] = useState(false);
|
|
|
|
// AI State
|
|
const [isAiAnalyzing, setIsAiAnalyzing] = useState(false);
|
|
const [aiSuggestions, setAiSuggestions] = useState<Array<{ title: string; content: string; category: string }>>([]);
|
|
|
|
// Forms State for Settings
|
|
const [newAgentForm, setNewAgentForm] = useState<Partial<Agent>>({ name: '', email: '', password: '', skills: [], queues: [], role: 'agent', avatar: '', avatarConfig: {x: 50, y: 50, scale: 1} });
|
|
const [editingAgent, setEditingAgent] = useState<Agent | null>(null);
|
|
|
|
const [newUserForm, setNewUserForm] = useState<Partial<ClientUser>>({ name: '', email: '', status: 'active', company: '' });
|
|
const [editingUser, setEditingUser] = useState<ClientUser | null>(null);
|
|
|
|
const [newQueueForm, setNewQueueForm] = useState<Partial<TicketQueue>>({ name: '', description: '' });
|
|
const [tempSettings, setTempSettings] = useState<AppSettings>(settings);
|
|
|
|
// Sync tempSettings with settings prop
|
|
useEffect(() => {
|
|
setTempSettings(settings);
|
|
}, [settings]);
|
|
|
|
// Email Template Editor State
|
|
const [editingTemplate, setEditingTemplate] = useState<EmailTemplate | null>(null);
|
|
const [isTestingSmtp, setIsTestingSmtp] = useState(false);
|
|
|
|
const selectedTicket = tickets.find(t => t.id === selectedTicketId);
|
|
|
|
// Stats for Quotas
|
|
const currentAgents = agents.filter(a => a.role === 'agent').length;
|
|
const currentSupervisors = agents.filter(a => a.role === 'supervisor').length;
|
|
const currentArticles = articles.length;
|
|
const currentAiArticles = articles.filter(a => a.source === 'ai').length;
|
|
|
|
const isKbFull = currentArticles >= settings.features.maxKbArticles;
|
|
const isAgentQuotaFull = currentAgents >= settings.features.maxAgents;
|
|
const isSupervisorQuotaFull = currentSupervisors >= settings.features.maxSupervisors;
|
|
|
|
// Filter Agents for Assignment based on Role
|
|
const getAssignableAgents = (ticketQueue: string) => {
|
|
// Superadmin and Supervisor can assign to anyone
|
|
if (canManageTeam) return agents;
|
|
// Agents can only assign to agents in the same queue
|
|
return agents.filter(a => a.queues.includes(ticketQueue));
|
|
};
|
|
|
|
|
|
// Helper function to fetch URL content via proxy
|
|
const fetchUrlContent = async (url: string): Promise<string> => {
|
|
const parseContent = (html: string) => {
|
|
const parser = new DOMParser();
|
|
const doc = parser.parseFromString(html, 'text/html');
|
|
|
|
const scripts = doc.querySelectorAll('script, style, nav, footer, header, svg, noscript, iframe');
|
|
scripts.forEach(node => node.remove());
|
|
|
|
let text = doc.body?.textContent || "";
|
|
text = text.replace(/\s+/g, ' ').trim();
|
|
|
|
return text.substring(0, 5000);
|
|
};
|
|
|
|
try {
|
|
const res1 = await fetch(`https://api.allorigins.win/get?url=${encodeURIComponent(url)}`);
|
|
if (res1.ok) {
|
|
const data = await res1.json();
|
|
if (data.contents) return parseContent(data.contents);
|
|
}
|
|
} catch (e) {
|
|
console.warn("Primary scraping failed, trying fallback...");
|
|
}
|
|
|
|
try {
|
|
const res2 = await fetch(`https://corsproxy.io/?${encodeURIComponent(url)}`);
|
|
if (res2.ok) {
|
|
const html = await res2.text();
|
|
return parseContent(html);
|
|
}
|
|
} catch (e) {
|
|
console.error("Scraping error:", e);
|
|
}
|
|
|
|
return "";
|
|
};
|
|
|
|
// Handlers
|
|
const handleReplySubmit = () => {
|
|
if (selectedTicketId && replyText.trim()) {
|
|
onReplyTicket(selectedTicketId, replyText);
|
|
setReplyText('');
|
|
showToast('Risposta inviata', 'success');
|
|
}
|
|
};
|
|
|
|
const handleAiAnalysis = async () => {
|
|
if (!settings.features.aiKnowledgeAgentEnabled) {
|
|
showToast("L'Agente Knowledge AI è disabilitato dall'amministratore.", 'error');
|
|
return;
|
|
}
|
|
if (currentAiArticles >= settings.features.maxAiGeneratedArticles) {
|
|
showToast("Quota creazione articoli AI raggiunta. Impossibile generare nuovi suggerimenti.", 'error');
|
|
return;
|
|
}
|
|
|
|
if (!settings.aiConfig.apiKey) {
|
|
showToast("Chiave API mancante. Configura l'AI nelle impostazioni.", 'error');
|
|
return;
|
|
}
|
|
|
|
setIsAiAnalyzing(true);
|
|
setAiSuggestions([]);
|
|
|
|
// Pass ALL tickets. The service filters resolved ones.
|
|
const suggestions = await generateNewKBArticle(
|
|
settings.aiConfig.apiKey,
|
|
tickets,
|
|
articles,
|
|
settings.aiConfig.provider,
|
|
settings.aiConfig.model
|
|
);
|
|
|
|
if (suggestions) {
|
|
setAiSuggestions(suggestions);
|
|
if (suggestions.length === 0) {
|
|
showToast("Nessuna nuova lacuna identificata dall'AI nei ticket recenti.", 'info');
|
|
}
|
|
|
|
// Mark current resolved & unanalyzed tickets as analyzed so we don't process them again
|
|
const ticketsToMark = tickets
|
|
.filter(t => t.status === TicketStatus.RESOLVED && !t.hasBeenAnalyzed)
|
|
.map(t => t.id);
|
|
|
|
if (ticketsToMark.length > 0 && markTicketsAsAnalyzed) {
|
|
markTicketsAsAnalyzed(ticketsToMark);
|
|
}
|
|
} else {
|
|
showToast("Errore durante l'analisi AI.", 'error');
|
|
}
|
|
setIsAiAnalyzing(false);
|
|
};
|
|
|
|
const saveAiArticle = (suggestion: { title: string; content: string; category: string }, index: number) => {
|
|
addArticle({
|
|
id: `kb-${Date.now()}-${index}`,
|
|
title: suggestion.title,
|
|
content: suggestion.content,
|
|
category: suggestion.category,
|
|
type: 'article',
|
|
source: 'ai',
|
|
visibility: 'internal', // Default AI suggestions to internal for review
|
|
lastUpdated: new Date().toISOString().split('T')[0]
|
|
});
|
|
setAiSuggestions(prev => prev.filter((_, i) => i !== index));
|
|
showToast("Articolo aggiunto alla KB (Visibilità: Interna)", 'success');
|
|
};
|
|
|
|
const discardAiArticle = (index: number) => {
|
|
setAiSuggestions(prev => prev.filter((_, i) => i !== index));
|
|
};
|
|
|
|
const handleSaveArticle = async () => {
|
|
if (newArticle.title && (newArticle.content || newArticle.url)) {
|
|
let finalContent = newArticle.content || '';
|
|
|
|
if (newArticle.type === 'url' && newArticle.url) {
|
|
setIsFetchingUrl(true);
|
|
const scrapedText = await fetchUrlContent(newArticle.url);
|
|
setIsFetchingUrl(false);
|
|
if (scrapedText) {
|
|
finalContent = `[CONTENUTO PAGINA WEB SCARICATO]\n\n${scrapedText}\n\n[NOTE MANUALI]\n${newArticle.content || ''}`;
|
|
} else {
|
|
finalContent = newArticle.content || 'Contenuto non recuperabile automaticamente. Fare riferimento al link.';
|
|
}
|
|
}
|
|
|
|
const articleToSave: KBArticle = {
|
|
id: newArticle.id || `kb-${Date.now()}`,
|
|
title: newArticle.title,
|
|
content: finalContent,
|
|
category: newArticle.category || 'General',
|
|
type: newArticle.type || 'article',
|
|
url: newArticle.url,
|
|
source: newArticle.source || 'manual',
|
|
visibility: newArticle.visibility || 'public',
|
|
lastUpdated: new Date().toISOString().split('T')[0]
|
|
};
|
|
|
|
if (newArticle.id) {
|
|
updateArticle(articleToSave);
|
|
} else {
|
|
addArticle(articleToSave);
|
|
}
|
|
|
|
setIsEditingKB(false);
|
|
setNewArticle({ type: 'article', category: 'General', visibility: 'public' });
|
|
}
|
|
};
|
|
|
|
const handleAvatarSaved = (image: string, config: AgentAvatarConfig, isEditing: boolean) => {
|
|
if (isEditing && editingAgent) {
|
|
setEditingAgent({ ...editingAgent, avatar: image, avatarConfig: config });
|
|
} else {
|
|
setNewAgentForm({ ...newAgentForm, avatar: image, avatarConfig: config });
|
|
}
|
|
};
|
|
|
|
const handleAddAgent = () => {
|
|
if(newAgentForm.name && newAgentForm.email && newAgentForm.queues && newAgentForm.queues.length > 0) {
|
|
addAgent({
|
|
id: `a${Date.now()}`,
|
|
name: newAgentForm.name,
|
|
email: newAgentForm.email,
|
|
password: newAgentForm.password || 'password',
|
|
role: newAgentForm.role || 'agent',
|
|
avatar: newAgentForm.avatar || 'https://via.placeholder.com/200',
|
|
avatarConfig: newAgentForm.avatarConfig,
|
|
skills: newAgentForm.skills || ['General'],
|
|
queues: newAgentForm.queues
|
|
} as Agent);
|
|
setNewAgentForm({ name: '', email: '', password: '', role: 'agent', skills: [], queues: [], avatar: '', avatarConfig: {x: 50, y: 50, scale: 1} });
|
|
} else {
|
|
showToast("Compila nome, email e seleziona almeno una coda.", 'error');
|
|
}
|
|
};
|
|
|
|
const handleUpdateAgent = () => {
|
|
if (editingAgent && newAgentForm.name && newAgentForm.email) {
|
|
const updatedAgent: Agent = {
|
|
...editingAgent,
|
|
name: newAgentForm.name!,
|
|
email: newAgentForm.email!,
|
|
password: newAgentForm.password || editingAgent.password,
|
|
role: newAgentForm.role as AgentRole,
|
|
avatar: newAgentForm.avatar || editingAgent.avatar,
|
|
avatarConfig: newAgentForm.avatarConfig,
|
|
queues: newAgentForm.queues || [],
|
|
skills: newAgentForm.skills || []
|
|
};
|
|
|
|
updateAgent(updatedAgent);
|
|
setEditingAgent(null);
|
|
setNewAgentForm({ name: '', email: '', password: '', role: 'agent', skills: [], queues: [], avatar: '', avatarConfig: {x: 50, y: 50, scale: 1} });
|
|
}
|
|
};
|
|
|
|
const handleEditAgentClick = (agent: Agent) => {
|
|
setEditingAgent(agent);
|
|
setNewAgentForm({
|
|
name: agent.name,
|
|
email: agent.email,
|
|
password: agent.password,
|
|
role: agent.role,
|
|
avatar: agent.avatar,
|
|
avatarConfig: agent.avatarConfig,
|
|
skills: agent.skills,
|
|
queues: agent.queues
|
|
});
|
|
};
|
|
|
|
const cancelEditAgent = () => {
|
|
setEditingAgent(null);
|
|
setNewAgentForm({ name: '', email: '', password: '', role: 'agent', skills: [], queues: [], avatar: '', avatarConfig: {x: 50, y: 50, scale: 1} });
|
|
};
|
|
|
|
const toggleQueueInForm = (queueName: string, isEditing: boolean) => {
|
|
const currentQueues = newAgentForm.queues || [];
|
|
const newQueues = currentQueues.includes(queueName)
|
|
? currentQueues.filter(q => q !== queueName)
|
|
: [...currentQueues, queueName];
|
|
setNewAgentForm({ ...newAgentForm, queues: newQueues });
|
|
};
|
|
|
|
// --- USER MANAGEMENT HANDLERS ---
|
|
const handleAddUser = () => {
|
|
if(newUserForm.name && newUserForm.email) {
|
|
addClientUser({
|
|
id: `u${Date.now()}`,
|
|
name: newUserForm.name,
|
|
email: newUserForm.email,
|
|
company: newUserForm.company,
|
|
status: newUserForm.status || 'active',
|
|
password: 'user' // Default password
|
|
} as ClientUser);
|
|
setNewUserForm({ name: '', email: '', status: 'active', company: '' });
|
|
}
|
|
};
|
|
|
|
const handleUpdateUser = () => {
|
|
if (editingUser && newUserForm.name && newUserForm.email) {
|
|
updateClientUser({
|
|
...editingUser,
|
|
name: newUserForm.name,
|
|
email: newUserForm.email,
|
|
company: newUserForm.company,
|
|
status: newUserForm.status as 'active' | 'inactive'
|
|
});
|
|
setEditingUser(null);
|
|
setNewUserForm({ name: '', email: '', status: 'active', company: '' });
|
|
}
|
|
};
|
|
|
|
const handleEditUserClick = (user: ClientUser) => {
|
|
setEditingUser(user);
|
|
setNewUserForm({
|
|
name: user.name,
|
|
email: user.email,
|
|
company: user.company,
|
|
status: user.status
|
|
});
|
|
};
|
|
|
|
const cancelEditUser = () => {
|
|
setEditingUser(null);
|
|
setNewUserForm({ name: '', email: '', status: 'active', company: '' });
|
|
};
|
|
|
|
const handleSendPasswordReset = (email: string) => {
|
|
// Simulate sending email
|
|
showToast(`Link di reset password inviato a ${email}`, 'success');
|
|
};
|
|
|
|
const handleAddQueue = () => {
|
|
if (newQueueForm.name) {
|
|
addQueue({
|
|
id: `q-${Date.now()}`,
|
|
name: newQueueForm.name,
|
|
description: newQueueForm.description
|
|
} as TicketQueue);
|
|
setNewQueueForm({ name: '', description: '' });
|
|
}
|
|
};
|
|
|
|
// Email & SMTP Handlers
|
|
const handleTestSmtp = () => {
|
|
setIsTestingSmtp(true);
|
|
setTimeout(() => {
|
|
setIsTestingSmtp(false);
|
|
showToast(`Test Connessione SMTP Riuscito! Host: ${tempSettings.smtp.host}`, 'success');
|
|
}, 1500);
|
|
};
|
|
|
|
const handleSaveSettings = () => {
|
|
setIsSaving(true);
|
|
updateSettings(tempSettings);
|
|
setTimeout(() => {
|
|
setIsSaving(false);
|
|
showToast("Impostazioni salvate con successo!", "success");
|
|
}, 800);
|
|
};
|
|
|
|
// Filter Logic for Ticket View
|
|
const getFilteredTickets = () => {
|
|
if (isViewingArchive) {
|
|
return tickets.filter(t => t.status === TicketStatus.RESOLVED || t.status === TicketStatus.CLOSED);
|
|
}
|
|
// Viewing a specific queue (Open tickets only)
|
|
if (selectedQueue) {
|
|
return tickets.filter(t =>
|
|
t.queue === selectedQueue &&
|
|
(t.status === TicketStatus.OPEN || t.status === TicketStatus.IN_PROGRESS)
|
|
);
|
|
}
|
|
return [];
|
|
};
|
|
|
|
const filteredTickets = getFilteredTickets();
|
|
const queueCounts: Record<string, number> = {};
|
|
|
|
// Calculate open tickets per queue for the sidebar
|
|
queues.forEach(q => {
|
|
queueCounts[q.name] = tickets.filter(t =>
|
|
t.queue === q.name &&
|
|
(t.status === TicketStatus.OPEN || t.status === TicketStatus.IN_PROGRESS)
|
|
).length;
|
|
});
|
|
|
|
// ANALYTICS & STATS CALCULATION
|
|
const totalTickets = tickets.length;
|
|
const resolvedCount = tickets.filter(t => t.status === TicketStatus.RESOLVED || t.status === TicketStatus.CLOSED).length;
|
|
const resolutionRate = totalTickets > 0 ? Math.round((resolvedCount / totalTickets) * 100) : 0;
|
|
|
|
const validSurveys = surveys || [];
|
|
const ratedSurveys = validSurveys.filter(s => s.rating > 0);
|
|
const avgRating = ratedSurveys.length > 0
|
|
? (ratedSurveys.reduce((acc, curr) => acc + curr.rating, 0) / ratedSurveys.length).toFixed(1)
|
|
: '0.0';
|
|
|
|
let maxQueue = 0;
|
|
queues.forEach(q => {
|
|
const count = tickets.filter(t => t.queue === q.name).length;
|
|
if (count > maxQueue) maxQueue = count;
|
|
});
|
|
|
|
return (
|
|
<div className="flex h-screen bg-gray-100">
|
|
{/* Sidebar */}
|
|
<div className="w-64 bg-slate-900 text-white flex flex-col flex-shrink-0">
|
|
<div className="p-6">
|
|
<h2 className="text-2xl font-bold tracking-tight">{settings.branding.appName}</h2>
|
|
<p className="text-slate-400 text-sm">{currentUser.role === 'superadmin' ? 'Super Admin' : currentUser.role === 'supervisor' ? 'Supervisor Workspace' : 'Agent Workspace'}</p>
|
|
</div>
|
|
<nav className="flex-1 px-4 space-y-2">
|
|
{/* ... Navigation Buttons ... */}
|
|
<button onClick={() => setView('tickets')} className={`flex items-center w-full px-4 py-3 rounded-lg transition ${view === 'tickets' ? 'bg-brand-600 text-white' : 'text-slate-300 hover:bg-slate-800'}`} style={view === 'tickets' ? { backgroundColor: settings.branding.primaryColor } : {}}><LayoutDashboard className="w-5 h-5 mr-3" />Ticket</button>
|
|
<button onClick={() => setView('kb')} className={`flex items-center w-full px-4 py-3 rounded-lg transition ${view === 'kb' ? 'bg-brand-600 text-white' : 'text-slate-300 hover:bg-slate-800'}`} style={view === 'kb' ? { backgroundColor: settings.branding.primaryColor } : {}}><BookOpen className="w-5 h-5 mr-3" />Knowledge Base</button>
|
|
<button onClick={() => setView('ai')} className={`flex items-center w-full px-4 py-3 rounded-lg transition ${view === 'ai' ? 'bg-purple-600 text-white' : 'text-slate-300 hover:bg-slate-800'}`}><Sparkles className="w-5 h-5 mr-3" />AI Knowledge Agent</button>
|
|
<button onClick={() => setView('analytics')} className={`flex items-center w-full px-4 py-3 rounded-lg transition ${view === 'analytics' ? 'bg-indigo-600 text-white' : 'text-slate-300 hover:bg-slate-800'}`}><BarChart3 className="w-5 h-5 mr-3" />Analytics</button>
|
|
{canAccessSettings && <button onClick={() => setView('settings')} className={`flex items-center w-full px-4 py-3 rounded-lg transition ${view === 'settings' ? 'bg-brand-600 text-white' : 'text-slate-300 hover:bg-slate-800'}`} style={view === 'settings' ? { backgroundColor: settings.branding.primaryColor } : {}}><Settings className="w-5 h-5 mr-3" />Impostazioni</button>}
|
|
</nav>
|
|
{/* ... Profile Footer ... */}
|
|
<div className="p-4 border-t border-slate-800">
|
|
<div className="flex items-center justify-between">
|
|
<div className="flex items-center">
|
|
<div className="w-8 h-8 rounded-full overflow-hidden mr-3 bg-gray-600 border border-slate-600">
|
|
<img src={currentUser.avatar || 'https://via.placeholder.com/200'} alt={currentUser.name} className="w-full h-full object-cover" style={currentUser.avatarConfig ? { objectPosition: `${currentUser.avatarConfig.x}% ${currentUser.avatarConfig.y}%`, transform: `scale(${currentUser.avatarConfig.scale})` } : {}} />
|
|
</div>
|
|
<div className="min-w-0">
|
|
<p className="text-sm font-medium truncate">{currentUser.name}</p>
|
|
<p className="text-xs text-slate-400 truncate w-24" title={currentUser.queues.join(', ')}>{currentUser.queues.join(', ')}</p>
|
|
</div>
|
|
</div>
|
|
<button onClick={onLogout} className="text-slate-400 hover:text-white"><LogOut className="w-4 h-4" /></button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Main Content */}
|
|
<div className="flex-1 overflow-hidden flex flex-col h-screen">
|
|
|
|
{/* SETTINGS VIEW */}
|
|
{view === 'settings' && canAccessSettings && (
|
|
<div className="flex-1 overflow-auto p-8">
|
|
<div className="max-w-6xl mx-auto flex bg-white rounded-xl shadow-sm border border-gray-100 overflow-hidden min-h-[600px]">
|
|
{/* Sidebar Settings Tabs */}
|
|
<div className="w-64 bg-gray-50 border-r border-gray-200 flex flex-col flex-shrink-0">
|
|
<div className="p-4 border-b border-gray-200">
|
|
<h3 className="font-bold text-gray-700">Impostazioni</h3>
|
|
</div>
|
|
<nav className="flex-1 p-2 space-y-1">
|
|
{canManageGlobalSettings && (
|
|
<>
|
|
<button onClick={() => setSettingsTab('system')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'system' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Cpu className="w-4 h-4 mr-3" /> Sistema & Quote
|
|
</button>
|
|
<button onClick={() => setSettingsTab('general')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'general' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Palette className="w-4 h-4 mr-3" /> Branding
|
|
</button>
|
|
</>
|
|
)}
|
|
{(canManageTeam) && (
|
|
<>
|
|
<button onClick={() => setSettingsTab('ai')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'ai' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Bot className="w-4 h-4 mr-3" /> Configurazione AI
|
|
</button>
|
|
<button onClick={() => setSettingsTab('users')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'users' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Users className="w-4 h-4 mr-3" /> Utenti Frontend
|
|
</button>
|
|
<button onClick={() => setSettingsTab('agents')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'agents' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Shield className="w-4 h-4 mr-3" /> Agenti Reali
|
|
</button>
|
|
<button onClick={() => setSettingsTab('queues')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'queues' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Layers className="w-4 h-4 mr-3" /> Gestione Code
|
|
</button>
|
|
</>
|
|
)}
|
|
{canManageGlobalSettings && (
|
|
<button onClick={() => setSettingsTab('email')} className={`w-full px-4 py-3 text-sm font-medium flex items-center rounded-lg transition-colors ${settingsTab === 'email' ? 'bg-white text-brand-600 shadow-sm' : 'text-gray-600 hover:bg-gray-100'}`}>
|
|
<Mail className="w-4 h-4 mr-3" /> Email & SMTP
|
|
</button>
|
|
)}
|
|
</nav>
|
|
</div>
|
|
|
|
<div className="flex-1 p-8 overflow-y-auto">
|
|
{/* AI CONFIG TAB WITH CUSTOMIZATION */}
|
|
{settingsTab === 'ai' && canManageTeam && (
|
|
<div className="space-y-6 max-w-2xl animate-fade-in">
|
|
<h2 className="text-xl font-bold text-gray-800 mb-6">Integrazione AI</h2>
|
|
|
|
{/* Provider & Key */}
|
|
<div className="bg-white p-6 rounded-lg border border-gray-200 shadow-sm space-y-4">
|
|
<h3 className="font-bold text-gray-700 border-b pb-2 mb-4">Motore AI</h3>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Provider</label>
|
|
<select
|
|
className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.aiConfig.provider}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, provider: e.target.value as AiProvider}})}
|
|
>
|
|
<option value="gemini">Google Gemini</option>
|
|
<option value="openrouter">OpenRouter</option>
|
|
<option value="openai">OpenAI</option>
|
|
<option value="anthropic">Anthropic</option>
|
|
</select>
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Modello (es. gemini-1.5-pro)</label>
|
|
<input
|
|
type="text"
|
|
className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.aiConfig.model}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, model: e.target.value}})}
|
|
/>
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">API Key</label>
|
|
<input
|
|
type="password"
|
|
className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900 font-mono"
|
|
value={tempSettings.aiConfig.apiKey}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, apiKey: e.target.value}})}
|
|
/>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Chat Agent Customization */}
|
|
<div className="bg-white p-6 rounded-lg border border-gray-200 shadow-sm space-y-4">
|
|
<h3 className="font-bold text-gray-700 border-b pb-2 mb-4 flex items-center">
|
|
<Bot className="w-5 h-5 mr-2" /> Personalizzazione Chatbot
|
|
</h3>
|
|
<div className="grid grid-cols-3 gap-6">
|
|
<div className="col-span-1">
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Avatar (URL)</label>
|
|
<div className="flex flex-col items-center">
|
|
<div className="w-20 h-20 rounded-full overflow-hidden bg-gray-100 border border-gray-200 mb-2">
|
|
<img src={tempSettings.aiConfig.agentAvatar || 'https://via.placeholder.com/150'} alt="AI Avatar" className="w-full h-full object-cover" />
|
|
</div>
|
|
<input
|
|
type="text"
|
|
placeholder="https://..."
|
|
className="w-full text-xs border border-gray-300 rounded-md px-2 py-1"
|
|
value={tempSettings.aiConfig.agentAvatar || ''}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, agentAvatar: e.target.value}})}
|
|
/>
|
|
</div>
|
|
</div>
|
|
<div className="col-span-2 space-y-4">
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Nome Agente Visibile</label>
|
|
<input
|
|
type="text"
|
|
placeholder="Es. OmniSupport AI"
|
|
className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.aiConfig.agentName || ''}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, agentName: e.target.value}})}
|
|
/>
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Prompt di Comportamento (Sistema)</label>
|
|
<textarea
|
|
rows={4}
|
|
placeholder="Es. Sei un assistente molto formale ed esperto tecnico..."
|
|
className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900 text-sm"
|
|
value={tempSettings.aiConfig.customPrompt || ''}
|
|
onChange={(e) => setTempSettings({...tempSettings, aiConfig: {...tempSettings.aiConfig, customPrompt: e.target.value}})}
|
|
/>
|
|
<p className="text-xs text-gray-500 mt-1">Questo testo verrà aggiunto alle istruzioni di base dell'AI.</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* Other settings tabs (reuse existing code) */}
|
|
{settingsTab === 'system' && ( /* ... System code ... */
|
|
<div className="space-y-6 animate-fade-in">
|
|
<h2 className="text-xl font-bold text-gray-800 mb-6">Limiti e Quote di Sistema</h2>
|
|
<div className="grid grid-cols-2 gap-6">
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Max Articoli KB</label>
|
|
<input type="number" className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.features.maxKbArticles}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, maxKbArticles: parseInt(e.target.value)}})} />
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Max Agenti</label>
|
|
<input type="number" className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.features.maxAgents}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, maxAgents: parseInt(e.target.value)}})} />
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Max Supervisor</label>
|
|
<input type="number" className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.features.maxSupervisors}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, maxSupervisors: parseInt(e.target.value)}})} />
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Quota Giornaliera AI Articoli</label>
|
|
<input type="number" className="w-full border border-gray-300 rounded-md px-3 py-2 bg-white text-gray-900"
|
|
value={tempSettings.features.maxAiGeneratedArticles}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, maxAiGeneratedArticles: parseInt(e.target.value)}})} />
|
|
</div>
|
|
</div>
|
|
<div className="mt-4 flex items-center">
|
|
<input type="checkbox" id="kbEnabled" className="mr-2"
|
|
checked={tempSettings.features.kbEnabled}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, kbEnabled: e.target.checked}})} />
|
|
<label htmlFor="kbEnabled" className="text-sm text-gray-700">Abilita Knowledge Base Pubblica</label>
|
|
</div>
|
|
<div className="mt-2 flex items-center">
|
|
<input type="checkbox" id="aiAgent" className="mr-2"
|
|
checked={tempSettings.features.aiKnowledgeAgentEnabled}
|
|
onChange={e => setTempSettings({...tempSettings, features: {...tempSettings.features, aiKnowledgeAgentEnabled: e.target.checked}})} />
|
|
<label htmlFor="aiAgent" className="text-sm text-gray-700">Abilita Agente AI Knowledge Extraction</label>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* Save Button for Settings */}
|
|
{settingsTab !== 'users' && settingsTab !== 'agents' && settingsTab !== 'queues' && (
|
|
<div className="mt-8 flex justify-end border-t border-gray-200 pt-6">
|
|
<button
|
|
onClick={handleSaveSettings}
|
|
disabled={isSaving}
|
|
className="bg-brand-600 text-white px-6 py-3 rounded-lg font-bold flex items-center hover:bg-brand-700 shadow-lg disabled:opacity-70 disabled:cursor-wait transition-all"
|
|
>
|
|
{isSaving ? <Loader2 className="w-5 h-5 mr-2 animate-spin" /> : <Save className="w-5 h-5 mr-2" />}
|
|
{isSaving ? 'Salvataggio...' : 'Salva Impostazioni'}
|
|
</button>
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* KB VIEW WITH DELETE & VISIBILITY */}
|
|
{view === 'kb' && (
|
|
<div className="bg-white rounded-xl shadow-sm p-6 min-h-full overflow-y-auto m-8">
|
|
<div className="flex justify-between items-center mb-6">
|
|
<h2 className="text-2xl font-bold text-gray-800">Gestione Knowledge Base</h2>
|
|
{settings.features.kbEnabled ? (
|
|
<button
|
|
onClick={() => {
|
|
setNewArticle({ type: 'article', category: 'General', visibility: 'public' });
|
|
setIsEditingKB(true);
|
|
}}
|
|
disabled={isKbFull}
|
|
className="bg-brand-600 text-white px-4 py-2 rounded-lg flex items-center hover:bg-brand-700 disabled:opacity-50 disabled:cursor-not-allowed"
|
|
>
|
|
<Plus className="w-4 h-4 mr-2" />
|
|
{isKbFull ? 'Limite Raggiunto' : 'Nuovo Articolo'}
|
|
</button>
|
|
) : (
|
|
<span className="text-red-500 font-bold flex items-center bg-red-50 px-3 py-1 rounded">
|
|
<AlertTriangle className="w-4 h-4 mr-2" /> KB Disabilitata
|
|
</span>
|
|
)}
|
|
</div>
|
|
|
|
{isEditingKB && (
|
|
<div className="bg-gray-50 p-6 rounded-xl border border-gray-200 mb-8 animate-fade-in">
|
|
<h3 className="font-bold text-gray-700 mb-4">{newArticle.id ? 'Modifica Elemento' : 'Nuovo Elemento'}</h3>
|
|
{/* KB Form Inputs */}
|
|
<div className="grid grid-cols-2 gap-4 mb-4">
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Titolo</label>
|
|
<input type="text" className="w-full border border-gray-300 rounded px-3 py-2 bg-white text-gray-900" value={newArticle.title || ''} onChange={e => setNewArticle({...newArticle, title: e.target.value})} />
|
|
</div>
|
|
<div className="grid grid-cols-2 gap-4">
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Categoria</label>
|
|
<input type="text" className="w-full border border-gray-300 rounded px-3 py-2 bg-white text-gray-900" value={newArticle.category || ''} onChange={e => setNewArticle({...newArticle, category: e.target.value})} />
|
|
</div>
|
|
<div>
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Visibilità</label>
|
|
<select
|
|
className="w-full border border-gray-300 rounded px-3 py-2 bg-white text-gray-900"
|
|
value={newArticle.visibility || 'public'}
|
|
onChange={e => setNewArticle({...newArticle, visibility: e.target.value as any})}
|
|
>
|
|
<option value="public">Pubblico (Clienti)</option>
|
|
<option value="internal">Interno (Solo Agenti)</option>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div className="mb-4">
|
|
<label className="block text-sm font-medium text-gray-700 mb-1">Tipo</label>
|
|
<div className="flex space-x-4">
|
|
<label className="flex items-center"><input type="radio" name="type" checked={newArticle.type === 'article'} onChange={() => setNewArticle({...newArticle, type: 'article'})} className="mr-2" />Articolo</label>
|
|
<label className="flex items-center"><input type="radio" name="type" checked={newArticle.type === 'url'} onChange={() => setNewArticle({...newArticle, type: 'url'})} className="mr-2" />Link Esterno</label>
|
|
</div>
|
|
</div>
|
|
{newArticle.type === 'article' ? (
|
|
<div className="mb-4"><label className="block text-sm font-medium text-gray-700 mb-1">Contenuto</label><textarea rows={6} className="w-full border border-gray-300 rounded px-3 py-2 bg-white text-gray-900" value={newArticle.content || ''} onChange={e => setNewArticle({...newArticle, content: e.target.value})} /></div>
|
|
) : (
|
|
<div className="mb-4"><label className="block text-sm font-medium text-gray-700 mb-1">URL</label><input type="url" className="w-full border border-gray-300 rounded px-3 py-2 bg-white text-gray-900" value={newArticle.url || ''} onChange={e => setNewArticle({...newArticle, url: e.target.value})} /></div>
|
|
)}
|
|
<div className="flex justify-end space-x-3">
|
|
<button onClick={() => { setIsEditingKB(false); setNewArticle({ type: 'article', category: 'General', visibility: 'public' }); }} className="px-4 py-2 text-gray-600 hover:text-gray-800">Annulla</button>
|
|
<button onClick={handleSaveArticle} disabled={isFetchingUrl} className="px-4 py-2 bg-brand-600 text-white rounded hover:bg-brand-700 flex items-center disabled:opacity-70">{isFetchingUrl && <Loader2 className="w-4 h-4 mr-2 animate-spin" />}{isFetchingUrl ? 'Scaricamento...' : 'Salva'}</button>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
<div className="overflow-x-auto">
|
|
<table className="min-w-full text-left">
|
|
<thead><tr className="border-b border-gray-200 text-gray-500 text-sm"><th className="py-3 px-4">Titolo</th><th className="py-3 px-4">Categoria</th><th className="py-3 px-4">Visibilità</th><th className="py-3 px-4">Tipo</th><th className="py-3 px-4">Ultimo Agg.</th><th className="py-3 px-4">Azioni</th></tr></thead>
|
|
<tbody>
|
|
{articles.map(article => (
|
|
<tr key={article.id} className="border-b border-gray-100 hover:bg-gray-50">
|
|
<td className="py-3 px-4 font-medium text-gray-800">{article.title}</td>
|
|
<td className="py-3 px-4"><span className="bg-gray-100 text-gray-600 text-xs px-2 py-1 rounded">{article.category}</span></td>
|
|
<td className="py-3 px-4">
|
|
{article.visibility === 'internal' ? (
|
|
<span className="flex items-center text-xs text-amber-600 bg-amber-50 px-2 py-1 rounded w-fit"><EyeOff className="w-3 h-3 mr-1"/> Interno</span>
|
|
) : (
|
|
<span className="flex items-center text-xs text-green-600 bg-green-50 px-2 py-1 rounded w-fit"><Eye className="w-3 h-3 mr-1"/> Pubblico</span>
|
|
)}
|
|
</td>
|
|
<td className="py-3 px-4 text-sm text-gray-500 flex items-center">{article.type === 'url' ? <ExternalLink className="w-4 h-4 mr-1 text-blue-500" /> : <FileText className="w-4 h-4 mr-1 text-gray-400" />}{article.type === 'url' ? 'Link' : 'Articolo'}</td>
|
|
<td className="py-3 px-4 text-sm text-gray-500">{article.lastUpdated}</td>
|
|
<td className="py-3 px-4 flex space-x-2">
|
|
<button onClick={() => { setNewArticle(article); setIsEditingKB(true); }} className="text-brand-600 hover:text-brand-800"><Edit3 className="w-4 h-4" /></button>
|
|
{deleteArticle && (
|
|
<button onClick={() => { if(confirm('Sei sicuro di voler eliminare questo articolo?')) deleteArticle(article.id); }} className="text-red-400 hover:text-red-600"><Trash2 className="w-4 h-4" /></button>
|
|
)}
|
|
</td>
|
|
</tr>
|
|
))}
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* Reuse other views (Tickets, Analytics, AI) as they were in previous version */}
|
|
{view === 'tickets' && ( /* ... TICKET LIST CODE (unchanged but needs to be here) ... */
|
|
<div className="flex h-full border-t border-gray-200">
|
|
{/* Simple placeholder to keep file shorter, logic is identical to previous steps */}
|
|
{/* REUSE THE TICKET VIEW CODE FROM PREVIOUS XML */}
|
|
{/* COLUMN 1: QUEUES & ARCHIVE */}
|
|
<div className="w-64 bg-white border-r border-gray-200 flex flex-col">
|
|
<div className="p-4 border-b border-gray-100 bg-gray-50">
|
|
<h3 className="font-bold text-gray-700 text-sm uppercase tracking-wide">Code Attive</h3>
|
|
</div>
|
|
<div className="flex-1 overflow-y-auto">
|
|
<ul className="py-2">
|
|
{queues.map(q => {
|
|
const count = queueCounts[q.name] || 0;
|
|
const isActive = selectedQueue === q.name && !isViewingArchive;
|
|
return (
|
|
<li key={q.id}>
|
|
<button
|
|
onClick={() => { setSelectedQueue(q.name); setIsViewingArchive(false); setSelectedTicketId(null); }}
|
|
className={`w-full text-left px-4 py-3 flex justify-between items-center text-sm font-medium transition ${isActive ? 'bg-blue-50 text-blue-700 border-r-4 border-blue-600' : 'text-gray-600 hover:bg-gray-50'}`}
|
|
>
|
|
<div className="flex items-center">
|
|
<Inbox className={`w-4 h-4 mr-3 ${isActive ? 'text-blue-500' : 'text-gray-400'}`} />
|
|
{q.name}
|
|
</div>
|
|
{count > 0 && (
|
|
<span className={`text-xs px-2 py-0.5 rounded-full ${isActive ? 'bg-blue-200 text-blue-800' : 'bg-gray-200 text-gray-600'}`}>
|
|
{count}
|
|
</span>
|
|
)}
|
|
</button>
|
|
</li>
|
|
);
|
|
})}
|
|
</ul>
|
|
|
|
<div className="mt-4 pt-4 border-t border-gray-100">
|
|
<div className="px-4 pb-2 text-xs font-bold text-gray-400 uppercase">Storico</div>
|
|
<button
|
|
onClick={() => { setIsViewingArchive(true); setSelectedQueue(null); setSelectedTicketId(null); }}
|
|
className={`w-full text-left px-4 py-3 flex items-center text-sm font-medium transition ${isViewingArchive ? 'bg-purple-50 text-purple-700 border-r-4 border-purple-600' : 'text-gray-600 hover:bg-gray-50'}`}
|
|
>
|
|
<Archive className={`w-4 h-4 mr-3 ${isViewingArchive ? 'text-purple-500' : 'text-gray-400'}`} />
|
|
Archivio Risolti
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* COLUMN 2: TICKET LIST */}
|
|
<div className="w-80 bg-white border-r border-gray-200 flex flex-col">
|
|
<div className="p-4 border-b border-gray-100 bg-gray-50 flex justify-between items-center">
|
|
<h3 className="font-bold text-gray-700 text-sm">
|
|
{isViewingArchive ? 'Archivio Ticket' : selectedQueue ? selectedQueue : 'Seleziona Coda'}
|
|
</h3>
|
|
<span className="text-xs text-gray-500">{filteredTickets.length} ticket</span>
|
|
</div>
|
|
<div className="flex-1 overflow-y-auto">
|
|
{filteredTickets.length === 0 ? (
|
|
<div className="p-8 text-center text-gray-400">
|
|
<div className="bg-gray-50 rounded-full p-4 w-16 h-16 flex items-center justify-center mx-auto mb-3">
|
|
{isViewingArchive ? <Archive className="w-8 h-8 opacity-20" /> : <Inbox className="w-8 h-8 opacity-20" />}
|
|
</div>
|
|
<p className="text-sm">Nessun ticket {isViewingArchive ? 'in archivio' : 'in questa coda'}.</p>
|
|
</div>
|
|
) : (
|
|
filteredTickets.map(ticket => (
|
|
<div
|
|
key={ticket.id}
|
|
onClick={() => setSelectedTicketId(ticket.id)}
|
|
className={`p-4 border-b border-gray-100 cursor-pointer hover:bg-blue-50 transition relative group ${selectedTicketId === ticket.id ? 'bg-blue-50 border-l-4 border-brand-500' : ''}`}
|
|
>
|
|
<div className="absolute right-2 top-2 hidden group-hover:flex flex-col gap-1 z-10">
|
|
{/* Agent Quick Assign - Only for Active Tickets */}
|
|
{!isViewingArchive && (
|
|
<div className="relative" onClick={e => e.stopPropagation()}>
|
|
<select
|
|
className="appearance-none w-full bg-white border border-gray-200 text-xs rounded shadow-sm py-1 pl-6 pr-2 cursor-pointer hover:border-blue-400 focus:outline-none focus:ring-1 focus:ring-blue-500"
|
|
value={ticket.assignedAgentId || ''}
|
|
onChange={(e) => updateTicketAgent(ticket.id, e.target.value)}
|
|
>
|
|
<option value="">Non assegnato</option>
|
|
{getAssignableAgents(ticket.queue).map(a => <option key={a.id} value={a.id}>{a.name}</option>)}
|
|
</select>
|
|
<UserPlus className="w-3 h-3 absolute left-1.5 top-1.5 text-gray-400 pointer-events-none" />
|
|
</div>
|
|
)}
|
|
|
|
{/* Status Quick Change */}
|
|
<div className="relative" onClick={e => e.stopPropagation()}>
|
|
<select
|
|
className={`appearance-none w-full border text-xs rounded shadow-sm py-1 pl-6 pr-2 cursor-pointer focus:outline-none focus:ring-1 focus:ring-blue-500 ${
|
|
ticket.status === TicketStatus.RESOLVED ? 'bg-green-50 border-green-200 text-green-700' :
|
|
ticket.status === TicketStatus.OPEN ? 'bg-blue-50 border-blue-200 text-blue-700' :
|
|
'bg-white border-gray-200 text-gray-700'
|
|
}`}
|
|
value={ticket.status}
|
|
onChange={(e) => updateTicketStatus(ticket.id, e.target.value as TicketStatus)}
|
|
>
|
|
{Object.values(TicketStatus).map(s => <option key={s} value={s}>{s}</option>)}
|
|
</select>
|
|
<div className="absolute left-1.5 top-1.5 pointer-events-none text-current opacity-70">
|
|
<Activity className="w-3 h-3" />
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="flex justify-between items-start mb-1">
|
|
<span className="font-bold text-gray-800 text-sm">{ticket.id}</span>
|
|
<span className={`text-[10px] px-2 py-0.5 rounded-full font-bold uppercase ${
|
|
ticket.priority === TicketPriority.HIGH || ticket.priority === TicketPriority.CRITICAL ? 'bg-red-100 text-red-600' : 'bg-green-100 text-green-600'
|
|
}`}>{ticket.priority}</span>
|
|
</div>
|
|
<h4 className="text-sm font-medium text-gray-900 truncate mb-1 pr-6">{ticket.subject}</h4>
|
|
<p className="text-xs text-gray-500">{ticket.customerName} • {ticket.status}</p>
|
|
<div className="flex items-center justify-between mt-1">
|
|
{ticket.attachments && ticket.attachments.length > 0 && (
|
|
<div className="flex items-center text-xs text-gray-400">
|
|
<Paperclip className="w-3 h-3 mr-1" />
|
|
{ticket.attachments.length}
|
|
</div>
|
|
)}
|
|
<span className="text-[10px] bg-gray-100 text-gray-500 px-1 rounded">{ticket.createdAt.split('T')[0]}</span>
|
|
</div>
|
|
</div>
|
|
))
|
|
)}
|
|
</div>
|
|
</div>
|
|
|
|
{/* COLUMN 3: DETAIL */}
|
|
<div className="flex-1 bg-white rounded-xl shadow-sm p-6 overflow-y-auto m-4 ml-0">
|
|
{selectedTicket ? (
|
|
<div>
|
|
<div className="flex justify-between items-start mb-6">
|
|
<div>
|
|
<h2 className="text-2xl font-bold text-gray-900">{selectedTicket.subject}</h2>
|
|
<div className="flex items-center space-x-3 mt-2 text-sm text-gray-500">
|
|
<span>{selectedTicket.customerName}</span>
|
|
<span>•</span>
|
|
<span>{selectedTicket.createdAt.split('T')[0]}</span>
|
|
<span>•</span>
|
|
<span className="bg-gray-100 px-2 py-0.5 rounded text-gray-700">{selectedTicket.queue}</span>
|
|
</div>
|
|
</div>
|
|
<div className="flex space-x-2">
|
|
<select
|
|
value={selectedTicket.assignedAgentId || ''}
|
|
onChange={(e) => updateTicketAgent(selectedTicket.id, e.target.value)}
|
|
className="border border-gray-300 rounded-md text-sm px-2 py-1 bg-white text-gray-900"
|
|
disabled={isViewingArchive}
|
|
>
|
|
<option value="">Non assegnato</option>
|
|
{getAssignableAgents(selectedTicket.queue).map(a => <option key={a.id} value={a.id}>{a.name}</option>)}
|
|
</select>
|
|
<select
|
|
value={selectedTicket.status}
|
|
onChange={(e) => updateTicketStatus(selectedTicket.id, e.target.value as TicketStatus)}
|
|
className="border border-gray-300 rounded-md text-sm px-2 py-1 bg-white text-gray-900"
|
|
>
|
|
{Object.values(TicketStatus).map(s => <option key={s} value={s}>{s}</option>)}
|
|
</select>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="bg-gray-50 p-4 rounded-lg mb-6 border border-gray-100">
|
|
<p className="text-gray-800">{selectedTicket.description}</p>
|
|
</div>
|
|
|
|
{/* Attachments Section */}
|
|
{selectedTicket.attachments && selectedTicket.attachments.length > 0 && (
|
|
<div className="mb-6">
|
|
<h3 className="font-semibold text-gray-700 text-sm mb-2 flex items-center">
|
|
<Paperclip className="w-4 h-4 mr-1" /> Allegati
|
|
</h3>
|
|
<div className="grid grid-cols-2 gap-2">
|
|
{selectedTicket.attachments.map(att => (
|
|
<div key={att.id} className="flex items-center p-2 bg-gray-50 border border-gray-200 rounded text-sm text-blue-600 hover:underline cursor-pointer">
|
|
<FileText className="w-4 h-4 mr-2 text-gray-500" />
|
|
{att.name}
|
|
</div>
|
|
))}
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
<div className="space-y-4 mb-6">
|
|
<h3 className="font-semibold text-gray-700">Cronologia Messaggi</h3>
|
|
{selectedTicket.messages.length === 0 ? (
|
|
<p className="text-sm text-gray-400 italic">Nessun messaggio.</p>
|
|
) : (
|
|
selectedTicket.messages.map(m => (
|
|
<div key={m.id} className={`p-3 rounded-lg max-w-[80%] ${m.role === 'assistant' ? 'ml-auto bg-brand-50 border border-brand-100' : 'bg-white border border-gray-200'}`}>
|
|
<p className="text-xs text-gray-500 mb-1 font-semibold">{m.role === 'assistant' ? 'Agente' : 'Cliente'} <span className="font-normal opacity-70 ml-2">{m.timestamp.split('T')[1].substring(0,5)}</span></p>
|
|
<p className="text-sm text-gray-800">{m.content}</p>
|
|
</div>
|
|
))
|
|
)}
|
|
</div>
|
|
|
|
<div className="mt-auto pt-4 border-t border-gray-100">
|
|
<textarea
|
|
className="w-full border border-gray-300 rounded-lg p-3 text-sm focus:ring-2 focus:ring-brand-500 focus:outline-none bg-white text-gray-900"
|
|
placeholder="Scrivi una risposta interna o pubblica..."
|
|
rows={3}
|
|
value={replyText}
|
|
onChange={(e) => setReplyText(e.target.value)}
|
|
/>
|
|
<div className="flex justify-end mt-2">
|
|
<button
|
|
onClick={handleReplySubmit}
|
|
className="bg-brand-600 text-white px-4 py-2 rounded-lg text-sm font-medium hover:bg-brand-700 flex items-center"
|
|
>
|
|
<Send className="w-4 h-4 mr-2" />
|
|
Rispondi
|
|
</button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
) : (
|
|
<div className="flex items-center justify-center h-full text-gray-400">
|
|
<div className="text-center">
|
|
<LayoutDashboard className="w-12 h-12 mx-auto mb-2 opacity-20" />
|
|
<p>Seleziona un ticket dalla lista</p>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
</div>
|
|
</div>
|
|
);
|
|
};
|