0102f0e285
Sets up the basic project structure for OmniSupport AI, including: - Vite build tool configuration. - React and necessary dependencies. - TypeScript configuration. - Basic HTML and root component setup. - Initial type definitions and mock data for core entities like tickets, agents, and queues. - A README with setup instructions. - A .gitignore file for common build artifacts and development files.
313 lines
11 KiB
TypeScript
313 lines
11 KiB
TypeScript
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import React, { useState } from 'react';
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import { AgentDashboard } from './components/AgentDashboard';
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import { ClientPortal } from './components/ClientPortal';
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import { AuthScreen } from './components/AuthScreen';
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import { ToastContainer, ToastMessage, ToastType } from './components/Toast';
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import { INITIAL_KB, INITIAL_QUEUES, INITIAL_SETTINGS, INITIAL_TICKETS, MOCK_AGENTS, MOCK_CLIENT_USERS, MOCK_SURVEYS } from './constants';
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import { Agent, AppSettings, AppState, ClientUser, KBArticle, Ticket, TicketStatus, SurveyResult, TicketQueue, ChatMessage } from './types';
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const App: React.FC = () => {
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const [state, setState] = useState<AppState>({
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tickets: INITIAL_TICKETS,
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articles: INITIAL_KB,
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agents: MOCK_AGENTS,
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queues: INITIAL_QUEUES,
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surveys: MOCK_SURVEYS,
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clientUsers: MOCK_CLIENT_USERS,
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settings: INITIAL_SETTINGS,
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currentUser: null,
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userRole: 'guest'
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});
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const [toasts, setToasts] = useState<ToastMessage[]>([]);
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const showToast = (message: string, type: ToastType = 'info') => {
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const id = Date.now().toString();
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setToasts(prev => [...prev, { id, message, type }]);
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};
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const removeToast = (id: string) => {
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setToasts(prev => prev.filter(t => t.id !== id));
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};
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// --- Auth Management ---
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const handleClientLogin = (email: string, pass: string): boolean => {
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const user = state.clientUsers.find(u => u.email === email && u.password === pass);
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if (user) {
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setState(prev => ({ ...prev, currentUser: user, userRole: 'client' }));
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showToast(`Bentornato, ${user.name}!`, 'success');
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return true;
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}
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return false;
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};
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const handleAgentLogin = (email: string, pass: string): boolean => {
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const agent = state.agents.find(a => a.email === email && a.password === pass);
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if (agent) {
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// Set the specific role from the agent object (agent, supervisor, superadmin)
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setState(prev => ({ ...prev, currentUser: agent, userRole: agent.role }));
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showToast(`Accesso effettuato come ${agent.role}`, 'success');
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return true;
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}
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return false;
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};
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const handleClientRegister = (name: string, email: string, pass: string, company: string) => {
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const newUser: ClientUser = {
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id: `u${Date.now()}`,
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name,
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email,
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password: pass,
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company,
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status: 'active'
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};
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setState(prev => ({
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...prev,
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clientUsers: [...prev.clientUsers, newUser],
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currentUser: newUser,
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userRole: 'client'
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}));
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showToast("Registrazione completata con successo!", 'success');
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};
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const handleLogout = () => {
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setState(prev => ({ ...prev, currentUser: null, userRole: 'guest' }));
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showToast("Logout effettuato", 'info');
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};
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// --- Ticket Management ---
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const createTicket = (ticketData: Omit<Ticket, 'id' | 'createdAt' | 'messages' | 'status'>) => {
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const newTicket: Ticket = {
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...ticketData,
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id: `T-${1000 + state.tickets.length + 1}`,
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createdAt: new Date().toISOString(),
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status: TicketStatus.OPEN,
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messages: [],
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attachments: ticketData.attachments || []
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};
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setState(prev => ({ ...prev, tickets: [newTicket, ...prev.tickets] }));
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showToast("Ticket creato correttamente", 'success');
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};
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const replyToTicket = (ticketId: string, message: string) => {
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const newMessage: ChatMessage = {
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id: `m-${Date.now()}`,
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role: 'user',
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content: message,
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timestamp: new Date().toISOString()
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};
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setState(prev => ({
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...prev,
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tickets: prev.tickets.map(t =>
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t.id === ticketId
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? { ...t, messages: [...t.messages, newMessage], status: t.status === TicketStatus.RESOLVED ? TicketStatus.OPEN : t.status }
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: t
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)
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}));
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// Toast handled in component for better UX or here
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};
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const updateTicketStatus = (id: string, status: TicketStatus) => {
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setState(prev => ({
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...prev,
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tickets: prev.tickets.map(t => t.id === id ? { ...t, status } : t)
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}));
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showToast(`Stato ticket aggiornato a ${status}`, 'info');
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};
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const updateTicketAgent = (id: string, agentId: string) => {
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setState(prev => ({
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...prev,
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tickets: prev.tickets.map(t => t.id === id ? { ...t, assignedAgentId: agentId } : t)
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}));
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showToast("Agente assegnato con successo", 'success');
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};
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// --- KB Management ---
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const addArticle = (article: KBArticle) => {
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if (!state.settings.features.kbEnabled) {
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showToast("La funzionalità Knowledge Base è disabilitata.", 'error');
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return;
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}
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if (state.articles.length >= state.settings.features.maxKbArticles) {
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showToast(`Limite massimo di articoli (${state.settings.features.maxKbArticles}) raggiunto.`, 'error');
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return;
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}
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// Check for AI Quota if manually triggering AI generation logic
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if (article.source === 'ai') {
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if (!state.settings.features.aiKnowledgeAgentEnabled) {
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showToast("L'Agente AI per la Knowledge Base è disabilitato.", 'error');
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return;
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}
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const aiCount = state.articles.filter(a => a.source === 'ai').length;
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if (aiCount >= state.settings.features.maxAiGeneratedArticles) {
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showToast(`Limite creazione articoli AI (${state.settings.features.maxAiGeneratedArticles}) raggiunto.`, 'error');
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return;
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}
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}
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setState(prev => ({
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...prev,
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articles: [article, ...prev.articles]
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}));
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showToast("Articolo aggiunto con successo", 'success');
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};
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const updateArticle = (updatedArticle: KBArticle) => {
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setState(prev => ({
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...prev,
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articles: prev.articles.map(a => a.id === updatedArticle.id ? updatedArticle : a)
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}));
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showToast("Articolo aggiornato", 'success');
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};
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// --- Survey Management ---
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const submitSurvey = (surveyData: Omit<SurveyResult, 'id' | 'timestamp'>) => {
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const newSurvey: SurveyResult = {
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...surveyData,
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id: `s${Date.now()}`,
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timestamp: new Date().toISOString()
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};
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setState(prev => ({
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...prev,
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surveys: [...prev.surveys, newSurvey]
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}));
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showToast("Grazie per il tuo feedback!", 'success');
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};
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// --- Settings Management ---
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const addAgent = (agent: Agent) => {
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// Quota Validation
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if (agent.role === 'supervisor') {
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const supervisorCount = state.agents.filter(a => a.role === 'supervisor').length;
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if (supervisorCount >= state.settings.features.maxSupervisors) {
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showToast(`Limite Supervisor (${state.settings.features.maxSupervisors}) raggiunto.`, 'error');
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return;
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}
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} else if (agent.role === 'agent') {
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const agentCount = state.agents.filter(a => a.role === 'agent').length;
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if (agentCount >= state.settings.features.maxAgents) {
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showToast(`Limite Agenti (${state.settings.features.maxAgents}) raggiunto.`, 'error');
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return;
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}
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}
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setState(prev => ({ ...prev, agents: [...prev.agents, agent] }));
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showToast("Nuovo agente aggiunto", 'success');
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};
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const updateAgent = (agent: Agent) => {
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setState(prev => ({ ...prev, agents: prev.agents.map(a => a.id === agent.id ? agent : a) }));
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showToast("Dati agente aggiornati", 'success');
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};
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const removeAgent = (id: string) => {
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setState(prev => ({ ...prev, agents: prev.agents.filter(a => a.id !== id) }));
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showToast("Agente rimosso", 'info');
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};
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const addClientUser = (user: ClientUser) => {
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setState(prev => ({ ...prev, clientUsers: [...prev.clientUsers, user] }));
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showToast("Utente aggiunto", 'success');
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};
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const updateClientUser = (user: ClientUser) => {
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setState(prev => ({ ...prev, clientUsers: prev.clientUsers.map(u => u.id === user.id ? user : u) }));
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showToast("Utente aggiornato", 'success');
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};
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const removeClientUser = (id: string) => {
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setState(prev => ({ ...prev, clientUsers: prev.clientUsers.filter(u => u.id !== id) }));
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showToast("Utente rimosso", 'info');
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};
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const updateSettings = (newSettings: AppSettings) => {
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setState(prev => ({ ...prev, settings: newSettings }));
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// Toast triggered in component
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};
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// --- Queue Management ---
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const addQueue = (queue: TicketQueue) => {
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setState(prev => ({ ...prev, queues: [...prev.queues, queue] }));
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showToast("Coda creata", 'success');
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};
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const removeQueue = (id: string) => {
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setState(prev => ({ ...prev, queues: prev.queues.filter(q => q.id !== id) }));
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showToast("Coda rimossa", 'info');
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};
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// Render Logic
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if (!state.currentUser) {
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return (
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<>
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<AuthScreen
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settings={state.settings}
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onClientLogin={handleClientLogin}
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onAgentLogin={handleAgentLogin}
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onClientRegister={handleClientRegister}
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/>
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<ToastContainer toasts={toasts} removeToast={removeToast} />
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</>
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);
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}
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// Filter Tickets for Agent: Only show tickets from assigned queues
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const isAgentOrSupervisor = state.userRole === 'agent' || state.userRole === 'supervisor';
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const agentTickets = isAgentOrSupervisor
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? state.tickets.filter(t => (state.currentUser as Agent).queues.includes(t.queue))
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: state.tickets; // Superadmin sees all
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return (
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<div className="min-h-screen bg-gray-50 text-gray-900 font-sans" style={{ '--brand-color': state.settings.branding.primaryColor } as React.CSSProperties}>
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{state.userRole === 'client' ? (
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<ClientPortal
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currentUser={state.currentUser as ClientUser}
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articles={state.settings.features.kbEnabled ? state.articles : []}
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tickets={state.tickets.filter(t => t.customerName === state.currentUser?.name)}
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queues={state.queues}
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onCreateTicket={createTicket}
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onReplyTicket={replyToTicket}
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onSubmitSurvey={submitSurvey}
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onLogout={handleLogout}
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showToast={showToast}
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/>
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) : (
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<AgentDashboard
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currentUser={state.currentUser as Agent}
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tickets={agentTickets}
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articles={state.settings.features.kbEnabled ? state.articles : []}
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agents={state.agents}
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queues={state.queues}
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surveys={state.surveys}
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clientUsers={state.clientUsers}
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settings={state.settings}
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updateTicketStatus={updateTicketStatus}
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updateTicketAgent={updateTicketAgent}
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addArticle={addArticle}
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updateArticle={updateArticle}
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addAgent={addAgent}
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updateAgent={updateAgent}
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removeAgent={removeAgent}
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addClientUser={addClientUser}
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updateClientUser={updateClientUser}
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removeClientUser={removeClientUser}
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updateSettings={updateSettings}
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addQueue={addQueue}
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removeQueue={removeQueue}
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onLogout={handleLogout}
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showToast={showToast}
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/>
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)}
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<ToastContainer toasts={toasts} removeToast={removeToast} />
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</div>
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);
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};
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export default App;
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